UN Jobs – Senior Administrative Officer (Service Delivery Manager, Staff Travel, Claims, Education Grant) – United Nations Regional Service Centre Entebbe (RSCE)


Job Title:    Senior
Administrative Officer (Service Delivery Manager, Staff Travel, Claims,
Education Grant)

Organization: United
Nations Regional Service Centre Entebbe (RSCE)

Duty Station: Entebbe,

Job Opening Number: 20-Administration-RSCE-141132-R-Entebbe (M)

Reports to: Director
of the Regional Service Centre, Entebbe

Grade: P5


About US:

The Regional Service
Centre Steering Committee is the decision-making body for RSCE, in compliance
with General Assembly resolutions, United Nations Secretariat rules and
regulations, strategic guidance from United Nations Headquarters and oversight
bodies. The Steering Committee consults with the Global Field Support Strategy
Implementation Coordination Team, as required.


Key Duties and Responsibilities: Within delegated authority, the Senior
Administrative Officer will be responsible for the following duties:

Service Delivery:

  • Manages, supervises and carries out the work programme for staff
    travel, Claims and education grant submissions and claims.
  • Achieves RSCE key performance indicators (KPIs) and all Service
    catalogue components included in the Service Level Agreement (SLA) in the
    areas of travel, claims and education grant.
  • Ensures that the outputs produced by the service lines under his/her
    supervision maintain high-quality standards;
  • Prepares inputs for the work plan of the service lines under his/her
    supervision, determining priorities and allocating resources for the
    completion of outputs and their timely delivery;
  • Carries out programmatic/administrative tasks necessary for the
    functioning of the service lines under his/her supervision, including
    preparation of budgets, assigning and monitoring performance parameters
    and critical indicators, reporting on budget/programme performance,
    preparation of inputs for results-based budgeting, evaluation of staff
    performance (e-Performance), interviews of candidates for job openings and
    evaluation of candidates;
  • Optimizes process, policy, and system for the operations of the
    Service Line as required;
  • Implements corrective/satisfaction improvement actions as required.


  • Acts as adviser on management matters pertaining to human resources,
    budgeting, financial and general administration.
  • Ensures development, preparation, coordination and monitoring of
    work plans, strategies and programmes for the administrative activities of
    the Mission and takes the lead in securing the required human and
    financial resources.
  • In cooperation with other offices of the RSCE, plans and forecasts
    the personnel, financial and logistical requirements of all the RSCE
  • Exercises budgetary and administrative control.
  • Certifies RSCE expenditure as the delegation of authority granted by
    the UN Controller. Reports on all administrative, logistical and financial
  • Drafts guidelines, reports and correspondence on a wide range of
    issues for the Director of RSCE and ensures that all relevant UN rules and
    regulations and policies are adhered to.
  • Drafts responses to correspondence required from the Office of the
    Director of RSCE on administrative/policy documents.
  • Provides advice and assists supervisors on areas of problem solving
    and dealing with ad-hoc issues that arise and undertakes tasks and special
    projects, such as Security/Evacuation Plan, welfare activities, etc as
  • Undertakes evaluation of support provided by the Office of the Director
    of RSCE to the various parts of the RSCE.
  • Monitors implementation of Audit/Board of Inquiry recommendations.
  • Reviews all audit observations submitted and drafts appropriate
    responses in consultation with the Director of RSCE.
  • Represents the Director of RSCE in various standing Boards and
    Committees, such as Property Survey Board (PSB), Claims Review Board
    (CRB), and may act as alternate/ Chairperson of the Local Committee on
  • Performs other duties, as assigned.


Qualifications, Skills and Experience:

  • The ideal candidate for the United Nations Regional Service Centre
    Entebbe (RSCE) Senior Administrative Officer (Service Delivery
    Manager, Staff Travel, Claims, Education Grant) job placement should
    hold an Advanced university degree (Master’s degree or equivalent) in
    business or public administration, human resources management, finance,
    accounting, or related field is required. A first-level university degree
    with two additional years of qualifying experience may be accepted in lieu
    of an advanced university degree.
  • At least 10 years of progressively responsible experience in human
    resources, budget, finance or general administration is required.
  • Hands-on experience with United Nations administrative/financial
    policies and practices, or similar international organization, is
  • Experience in a United Nations shared service center, or similar
    international organization, for field support, is desirable.
  • Experience in handling complex organizational issues at the
    international level is desirable.
  • Languages: fluency
    in English (both oral and written) is required. A working knowledge of
    French is desirable.



  • Professionalism
    Ability to identify issues, analyze and formulate opinions, make
    conclusions and recommendations on complex human resources policy and
    development issues; Shows pride in work and in achievements; demonstrates
    professional competence and mastery of subject matter; is conscientious
    and efficient in meeting commitments, observing deadlines and achieving
    results; is motivated by professional rather than personal concerns; shows
    persistence when faced with difficult problems or challenges; remains calm
    in stressful situations. Takes responsibility for incorporating gender
    perspectives and ensuring the equal participation of women and men in all
    areas of work.
  • Accountability
    Takes ownership of all responsibilities and honours commitments; delivers
    outputs for which one has responsibility within prescribed time, cost and
    quality standards; operates in compliance with organizational regulations
    and rules; supports subordinates, provides oversight and takes
    responsibility for delegated assignments; takes personal responsibility
    for his/her own shortcomings and those of the work unit, where applicable.
  • Client Orientation
    Considers all those to whom services are provided to be
    “clients” and seeks to see things from clients’ point of view;
    establishes and maintains productive partnerships with clients by gaining
    their trust and respect; identifies clients’ needs and matches them to
    appropriate solutions; monitors ongoing developments inside and outside
    the clients’ environment to keep informed and anticipate problems; keeps
    clients informed of progress or setbacks in projects; meets timeline for
    delivery of products or services to client.
  • Managing Performance – Delegates the appropriate responsibility, accountability and
    decision-making authority; makes sure that roles, responsibilities and
    reporting lines are clear to each staff member; accurately judges the
    amount of time and resources needed to accomplish a task and matches task
    to skills; monitors progress against milestones and deadlines; regularly
    discusses performance and provides feedback and coaching to staff;
    encourages risk-taking and supports creativity and initiative; actively
    supports the development and career aspirations of staff; appraises
    performance fairly.
  • Empowering Others
    – Delegates responsibility, clarifies expectations, and gives staff
    autonomy in important areas of their work; encourages others to set challenging
    goals; holds others accountable for achieving results related to their
    area of responsibility; genuinely values all staff members’ input and
    expertise; shows appreciation and rewards achievement and effort; involves
    others when making decisions that affect them.


How to Apply:

All suitably
qualified and interested Ugandan candidates should send their applications
through the United Nations online portal at the link below.




Deadline: 14th November 2020


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