The Ugandan Jobline

Job Title:        Security Center Operator

Organization:
Tugende

Duty Station:
Kampala, Uganda

Reporting to:
Head of Security

About Tugende:

Tugende is a
for-profit social enterprise providing asset and SME finance, leasing,
insurance, and financial literacy to new customers, and consumer finance to
qualified existing customers.

It was formally
established in 2012 in Uganda and has grown to become a technology-enabled
asset financier of income-generating assets for proven entrepreneurs, using a
lease-to-own product to offer an affordable path to ownership of these assets.
Tugende empowers customers unable to access formal credit and has financed over
30,000 customers.

About the Role: The role is responsible for the oversight and protection of all assets in
the Tugende portfolio, and the continuous improvement of the systems and
processes that ensure assets’ protection and clients’ safety. The job has three
key responsibilities:

·       
Monitor
the portfolio: Join the team that maintains visibility over all assets 24 hours
a day, 7 days a week.

·       
Detect,
investigate, and resolve security incidents: Prevent the loss of assets by
working with field staff to identify threats and mitigate their harm.

·       
Maintain
and improve systems and processes: Ensure all assets report to the system,
diagnose and log issues, and record timely resolutions.

·       
Respond
to emergency calls.

Key Duties and Responsibilities:  

·       
Effectively
monitor entire company asset portfolio

·       
Recognize,
identify, and prioritize security incidents in accordance with customer needs,
organizational policies, and operational impact.

·       
Log
security issues and coordinate with the operations team to resolve them.

·       
Document
resolutions and failures of all security events. Maintain an up-to-date
knowledge base of effective solutions.

·       
Work
with IT to ensure systems are functioning correctly. Quickly escalate bugs that
impair oversight over the portfolio.

·       
Analyze
security limitations, characterize into actionable items, and recommend
solutions to leadership.

·       
Collect
and review systems performance reports, analyze and propose hardware and
software upgrades.

·       
Uphold
and surpass the company’s customer service standard when receiving emergency
calls from clients.

·       
Note:
This job description gives a general guideline, and therefore does not include
an exhaustive list of all duties and responsibilities

Qualifications, Skills and Experience:

·       
Bachelor’s
degree, with preference to degrees in Information Technology , Electrical /
Mechanical / Automobile Engineering additional security training is an added
advantage

·       
1-2
years monitoring assets, reporting on their positions, and coordinating
responses.

·       
Widespread
geographical knowledge of East Africa and an advanced understanding of reading
maps.

·       
Familiar
with physical security protocols, tracking devices, and monitoring dashboards.

·       
Experience
using a variety of monitoring and ticket management tools.

·       
A basic
understanding of IT systems and requirements.

·       
A high
degree of confidentiality and trust; an intuitive understanding of what
information is appropriate to share to whom.

·       
Pass an
Interpol background check and gain security clearance.

·       
Fluency
in English (required), Luganda, and Kiswahili (highly preferred)

Personal attributes and abilities:

·       
Proven
problem solving skills and aptitude for adapting quickly in a constantly
changing environment

·       
Excellent
problem-solving, communication, project management, teamwork skills

·       
Exercising
Judgment and Decision Making: Use effective approaches for choosing a course of
action or developing appropriate solutions; recommend or take action that is
consistent with available facts, constraints and probable consequences

·       
Technical
and Professional Knowledge: Demonstrate a satisfactory level of technical and
professional skill or knowledge in position-related areas; remains current with
developments and trends in areas of expertise

·       
Ability
to adjust to changing priorities and participation on multiple projects

Benefits

What will you gain?

Meaningful work: Tugende’s work gives entrepreneurs the opportunity to earn a better
living for themselves and their families. We are changing Africa’s
asset-finance industry by building a sustainable business that ignites
financial development. Join us!

Great Team:
Tugende has a smart, fun, and growing team of ~450 employees. We take our work
seriously, but love to joke and have fun. We regularly have fully-paid,
voluntary team outings, as well as events for our customers. Our headquarters
are in Kampala, Uganda and we are rapidly expanding in East Africa.

Hours and compensation: This position is for an ambitious, full-time employee who will take on
additional responsibilities and projects as they arise. Tugende offers
competitive salaries and benefits that reflect a person’s contributions to the
company’s mission and growth.

More About Tugende: Tugende means “let’s go” in Luganda and what you see on the back of a
motorcycle taxi. Tugende has been recognized as a 2012 Unreasonable Fellow,
2014 Echoing Green Global Fellow, 2016 GSBI Fellow, and received the MIT
Zambezi prize in 2015 as one of the top 3 financial inclusion startups in
Africa. We have appeared in The Guardian, BBC, Economist. Beyond geographic
growth, Tugende’s future will include multiple asset finance products and tools
to help Tugende reach millions of clients without losing high touch personal
support.

How to Apply:

All candidates
should apply online at the link below.

Click
Here

Application Deadline: September 25, 2020

For more of the latest jobs, please visit https://www.theugandanjobline.com or
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