Program Manager Careers – Viamo


Job Title:    Program Manager

Organization: Viamo

Duty Station:
Kampala, Uganda

Reports to: Country


About US:

Viamo is leading a
global movement of nonprofits, governments, and businesses who want to
communicate with the people they serve via mobile. We envision a world where
all people have access to the information they need to make decisions for
healthy, prosperous lives. Viamo connects individuals and organisations using
digital technology to make better decisions. With more than 11 million people
reached in 2019 alone, we are well on our way to meeting our goal of reaching
50M people annually by 2023.


Job Summary:  You will become part of our growing team in
Uganda working with some of the most innovative development organisations and
private sector companies. Your role is to ensure that every project and
programme is implemented to the delight of our partners who deeply care about
the impact of projects. In this role, you will work with a wide range of
different partners from health, education, agriculture, financial inclusion and
many more. You will support these organisations with the design of digital
engagement strategies, deliver exceptional customer service during the
implementation of mobile and digital projects, and take great pride in
fostering impact through mobile in Uganda.


Key Duties and Responsibilities: 

Work with partners
to design and launch effective mobile engagement projects.

  • Delight our partners with high quality, timely execution of
    programme activities.
  • Monitor the implementation of the needs of these partners according
    to the project objectives.
  • Solicit and document client feedback, including needs and expectations
    to inform the ongoing development of Viamo’s offerings.
  • Support the design of innovative mobile engagement projects for
  • Advise clients to design successful applications and use cases for
    mobile engagement projects.
  • Help to establish work plans and deliverables for each project
  • Facilitate training of partners staff and conduct field testing of
    solutions as needed
  • Supervise qualitative and quantitative research and other field
  • Conduct data analysis and report on the results of project and
  • Document and share lessons learned and best practices from Uganda
    with Viamo’s international team of program staff


Key Performance Indicators

  • Happy clients measured through NPS
  • Project implemented on time and on budget
  • Impact: number of unique listeners and engagements


Qualifications, Skills and Experience: 

  • The applicant must hold a University degree
  • Three years of demanding professional experience in a client-facing
    role, and demonstrable interest in the use of technology for development
  • Experience either directly from the development sector working with
    or for NGOs or with private sector companies with NGO clientele
  • Excellent project and programme management skills with emphasis on
    customer service
  • Independent thinker and problem solver with proven experience in a
    fast-paced environment
  • Great in multi-tasking and managing numerous complex small and large
    projects at one time
  • Proven ability to work independently, flexibility and willingness to
    adapt to new tasks as needed
  • Excellent attention to detail and thoroughness
  • Quantitative and analytical skills – including experience with large
    data-sets and data analysis
  • Technically proficient with software programs, and the desire to
    learn and embrace more
  • Fluency in English and local languages


Desirable: Previous experience working with a Mobile
Network Operator


How to Apply:

All candidates
should apply online at the link below.




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