Operations Director USAID Project Jobs – Mercy Corps

Job Title:    Operations Director

Organization: Mercy

Duty Station:
Kampala, Uganda

Reports to: Country


About US:

Mercy Corps has been
present in Uganda since 2006, focusing its interventions on economic and agricultural
development, maternal child health and nutrition, governance, conflict
management and humanitarian response. In 2017, Mercy Corps had an impact on
almost 1 million beneficiaries in Uganda through our work focusing on building
resilience and enabling economic growth, improving opportunities to attain
better health and nutrition, and improving governance and conflict management.
Common themes include community engagement, inclusive development, gender, and
working in partnership with local government, the private sector and civil
society actors.


Job Summary:  The Director of Operations is a member of the
country’s senior management team with supervisory and managerial
responsibility. Reporting to the Country Director, the Director of Operations will
be primarily responsible for enabling excellence in all operations functions of
all offices in Uganda including procurement, logistics, assets, fleet,
warehousing, administration, human resources and safety & security. She/he
ensures effective systems that support strategy for healthy, robust and
integrated functions of national team members.


S/he will be
required to strengthen the operational performance and efficiency of the
organization. S/he will also ensure that managerial processes, resources and
the necessary infrastructure are all in place. 
This position is requiring traveling to all field offices.


Key Duties and Responsibilities: 

Strategy &

  • Recognize opportunities for innovative action and create an
    environment where alternative viewpoints are welcomed.
  • Set direction of program support department by prioritizing and
    organizing actions & resources to achieve objectives and contribute to
    countrywide strategy development.
  • Work with the Country Director and senior management team to support
    the growth of the program portfolio, formulate strategies and plans.
  • Develop and organize activities to secure resources for programs and
    convince stakeholders to provide support.

Influence &

  • Identify, build and manage collaborative partnerships with
    consortium partners, sub-grantees, donors, local governments and other
  • Communicate effectively to ensure overall program targets and donor
    obligations are met.
  • Communicate with our partners to verify their systems and that they
    understand and follow all appropriate procedures and archiving.
  • Establish high level of credibility and manage strong working
    relationship with external stakeholders.


  • Ensure integration of program support systems and processes in all
    Mercy Corps Uganda offices.
  • Ensure all offices have capacity (human and technical) to support
    smooth program operations.
  • Ensure internal and donor procedures, policies and guidelines are
  • Establish and maintain pipeline of supplies, overseeing the
    logistical aspects of the operation; oversee NFI, commodity storage and
    movements as needed.
  • Ensure unified and cost effective fleet management, including
    tracking of maintenance, fuel usage and vehicle scheduling.
  • Oversee set-up and development of Mercy Corps offices including
    drafting and reviewing contracts for office and housing space, leasehold
    improvements, IT.
  • Develop and periodically review country or field office specific
    policies and communicate them to teams.
  • Oversee database and file management for administration,
    procurement, logistics resources documents.
  • Oversee facility management, including housing and office leases;
    ensure that security standards are maintained at all premises.
  • Ensure that Mercy Corps contracts and business
    transactions/relationships are transparent and in compliance with Ugandan
    law and Mercy Corps/donor policies.

Team Management

  • Lead and develop program support teams in the main office and field
  • Create and sustain a work environment of mutual respect where team
    members strive to achieve excellence.
  • Promote accountability, communicate expectations and provide
    constructive feedback via regular performance reviews.
  • Provide team members with information, tools and other resources to
    improve performance and reach objectives.
  • Contribute to country team-building efforts, help team members
    identify problem-solving options and ensure the integration of all team
    members into relevant decision-making processes.
  • Take ultimate responsibility of performance of program support

Finance &
Compliance Management

  • Ensure compliance with donor and Mercy Corps regulations..
  • Draft and review scope of work to hire and manage any technical
    consultants, including review for technical efficacy and contract budget.


  • Ensure compliance with security procedures and policies as
    determined by country
  • Ensure Safety and Security Systems are implemented as described in
    the Field Security Manual.
  • Proactively ensure that team members operate in a secure environment
    and are aware of policies.


  • As part of our commitment to organizational learning and in support
    of our understanding that learning organizations are more effective,
    efficient and relevant to the communities they serve, we expect all team
    members to commit 5% of their time to learning activities that benefit
    Mercy Corps as well as themselves.


Qualifications, Skills and Experience: 

  • The applicant for the Mercy Corps Operations Director job placement
    must hold a BA/BS or MA degree in a relevant field.
  • A minimum of 10 years’ experience setting up and managing
    administration, procurement, logistics, and human resource systems with
    NGOs or a business with supervisory responsibilities.
  • Demonstrated understanding of supporting complex operations in
    challenging environments.
  • Demonstrated attention to detail, following procedures, meeting
    deadlines and working and problem-solving independently and cooperatively.
  • Knowledge of Mercy Corps systems and procedures (esp. procurement
    systems) desirable; knowledge of USAID and other donor regulations
  • Excellent negotiation and representation skills.
  • Effective verbal and written communication, organizational,
    prioritization and Microsoft Office applications.
  • Excellent oral and written English skills required.
  • Ability to work effectively with an ethnically diverse team in a
    sensitive environment.


How to Apply:

All suitably
qualified candidates are encouraged to apply online at the link below




Deadline: 30th September 2020


For more of the
latest jobs, please visit http://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline


Leave a Reply

Your email address will not be published. Required fields are marked *