No Experience Technical Support Associate Job Opportunities – Laboremus

  Information Technology (IT) and Data Jobs in Uganda, Uncategorized

 

Job Title:        Technical Support Associate
(No Experience Jobs)

Organization:
Laboremus

Duty Station:
Kampala, Uganda

 

About US:

Laboremus Uganda
creates financial technology solutions for clients in East Africa and Europe.
We help large banks, financial institutions, and start-up banks get digital.
Leveraging our expertise, we also bring financial technology to the
underserved: alone and in partnership with others. We believe digital financial
services should be tailored, simple, and accessible for everyone.

 

Laboremus Uganda is
part of the Laboremus Group which was founded in Norway in 1996. Today, the
group has offices in Norway, Serbia and Uganda.

 

Job Summary:  As a Technical Support Assistant, you will
give excellent support to our clients while at the same time ensuring that this
does not conflict with our internal workflows and collaboration. Be prepared to
face new challenges from clients every day, and work with many people, both
externally and internally. Do you have experience in IT support? Are you
solution-oriented and pay great attention to detail? Are you an ambitious,
smart, customer-oriented person who can think on their feet? We are looking for
a Technical Support professional who can ensure that we offer excellent
customer service to our clients.

 

Key Duties and Responsibilities: 

·        
Maintaining
communication and building excellent relationships with our clients.

·        
Providing
both technical and user support to clients (both B2B and B2C clients).

·        
Logging
service requests.

·        
Rigorously
analyze client requests and make sure that we resolve them to the best of our
ability.

·        
Assessing
urgency and prioritize/escalate appropriately.

·        
Owning a
client request until it is resolved. This includes acting as the Product Owner
in the cases where this is needed.

·        
Following
internal routines to resolve client support requests/concerns.

·        
At all
times, have an overview of incoming, ongoing, and resolved cases.

·        
Obtain
Customer feedback and relay to the Product Owner.

·        
Building
a comprehensive and detailed understanding of our solutions and technology.

·        
Be a
critical and thorough test user of new features and updates.

 

Qualifications, Skills and Experience: 

·        
Excellent
communication, organization, and prioritization skills.

·        
A
technology background, either through work experience or a degree in Computer
Science, Business Computing, or any other engineering field.

·        
A
self-starter attitude and the ability to work independently.

·        
The
ability to communicate clearly and timely to clients (this includes system
developers, users, and internal staff)

·        
The
ability to translate, relay, and explain complex problems in a simple and
understandable language.

·        
A
thorough and methodical attitude to problem-solving.

·        
A strong
preference to follow processes, routines, and checkboxes.

·        
Experience/knowledge
of mobile, web, or Fintech solutions development (this is not a demand, but a
clear advantage).

 

Desired:

·        
Experience
with JIRA / other project management tools

·        
Experience
with end-user training

·        
Experience
with L2 support & technical communication

·        
At least
two years’ experience working in a technical support role (end-user support or
B2B)

 

How to Apply:

All candidates
should apply online at the link below.

 

Click Here

 

Deadline: 27th September 2020

 

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