Information Technology Coordinator Job Careers – Village Enterprise

 

Job Title:        Information Technology
Coordinator

Organization:
Village Enterprise

Duty Station:
Kampala, Uganda

 

About US:

Village Enterprise’s
mission is to end extreme poverty in East Africa through entrepreneurship and
innovation. Since its inception, Village Enterprise has been developing and
refining an innovative model of poverty reduction combining training, seed
capital grant or non-cash asset transfer, and ongoing mentoring to create small,
rural businesses. Village Enterprise’s economic development model plays a
unique role in the microfinance industry, providing economic opportunities in
rural, agricultural areas that other organizations are not reaching, and gives
people living in extreme poverty the opportunity to transform a small grant
into a new business, a better standard of living, and hope for the
future.  Village Enterprise has started over 48,000 businesses and trained
over 185,000 East African people.

 

Job Summary:  We are seeking an Information Technology
Coordinator with a strong background in all round management of computing
systems. He/She will play a critical role in helping our front-line staff and
beneficiaries adopt technology with the right competence to create value,
efficiency, scale and impact. Technical support is required to ensure efficient
use of technologies and the smoothest path there can be towards achieving our
technology adoption goals. This role will ensure that there is adequate
operational support for hardware, software, infrastructure at field level and
that all deployed technologies are functioning optimally. Reporting directly to
the Director of Technology Solutions but having regular liaison with the Uganda
Country Director and the Digital Solutions Manager to support Village
Enterprise’s core program operations, the IT Coordinator will be responsible
for overseeing and maintaining the organization’s current technology solutions,
assets, and resources across field and operational offices in Uganda. These
include, but not limited to, mobile for data collection and program delivery,
training, and general technology support. The position will be based in Soroti,
working with other staff in supporting various functional teams, including
Monitoring & Evaluation, Innovations, and Finance & Administration.

 

Key Duties and Responsibilities: 

HARDWARE, SOFTWARE
MANAGEMENT AND TECHNICAL SUPPORT

  • Develop new and sustain existing relationships with vendors in line
    with market quality standards in procurement and maintenance of computers
    and ICT equipment to meet the work needs of field teams
  • Manage inventory of IT assets (laptops, tablets, phones, & other
    hardware/software), including enrollment of devices in mobile device
    management (MDM) software.
  • With support from the supervisor, develop inventory review log,
    maintenance plan, and documentation standards including – but not limited
    to – an asset management system to ensure constant visibility of asset
    custody, issuance and return
  • Provide field support for administration of cloud systems, including
    but not limited to cloud file management (Box), email (G-Suite), project
    management software (Wrike), and virtual meeting software (Zoom/Google
    Meet)
  • Provide remote and in-person technical support for maintenance and
    troubleshooting of hardware/software issues for all offices and functional
    teams in Uganda.
  • Review and optimize technology set-up in field offices, including
    but not limited to internet systems/providers, surge protection, sharing
    and security of devices/networks, and replacement of office hardware
  • Support the development of annual technology budget based on program
    resourcing requirements
  • Standardize and document processes for set up of new devices with
    appropriate software and settings

INNOVATION

  • Technology planning in collaboration with other members of the
    programs and technology solutions teams
  • Meet and engage with Impact Creation team regularly to understand
    objectives and upcoming projects
  • Support the Impact creation team in rollout of technology-related
    pilots using the lean testing approach of Human Centered Design

IMPLEMENTATION AND
CAPACITY DEVELOPMENT

  • Develop draft documentation for processes and procedures regarding
    IT systems for both administrators and end users Documentation includes
    but is not limited to; IT administration manuals, policies for
    management/maintenance/ replacement, end user training documents, and
    security protocols
  • Conduct annual refresher trainings (either remote or in-person) on
    use of current systems and hardware
  • Conduct ad hoc training for new employees and for rollout of new
    systems/hardware. Work with HR department to develop standard onboarding
    training

SAFEGUARDING: “Safeguarding at VE is everyone’s
responsibility”

  • Monitor the content being stored on VE digital equipment to ensure
    no sexually inappropriate material is being shown to staff or program
    participants
  • Ensure compliance with VE’s safeguarding policies and Code of
    Conduct in all programs, operations and practices
  • Report any incident of child or adult safeguarding in program
    operations for appropriate action and follow up

 




Qualifications, Skills and Experience: 

  • Three (3) years working experience in maintenance, troubleshooting
    and support of technology systems, training, and remote device management
    tools.
  • Clear basic understanding of development, implementation and
    monitoring of IT management, security and ethics policies and procedures
  • A critical success factor for this position will be the ability to
    create and maintain up-to-date inventory of hardware, equipment and
    technology resources using conventional applications (like MS Excel,
    Google Sheets) as well as custom-made inventory management systems as may
    be acquired and deployed within the organisation.
  • Demonstrated ability to troubleshoot software, applications, network
    systems including cloud-based solutions, remote access, and document
    management.
  • A self-starter with the ability to work and proactively seek
    solutions to technical and implementation challenges with minimal
    supervision
  • Demonstrated ability to conduct trainings and ensure that field
    staff can independently use hardware and software resources and extend
    training and skills to beneficiaries at the bottom of the pyramid (BoP)
    individuals in remote locations.
  • Demonstrated expertise in IT equipment installation, configuration,
    maintenance and troubleshooting for desktop, mobile and cloud-based
    application, internet and network systems.
  • Strong written and oral communication skills
  • Strong vendor negotiation skills with focus on value for money
    without compromising quality of products and services sourced and acquired
    by the organisation

 

How to Apply:

All candidates
should apply online at the link below.

 

Click
Here

 

Deadline: 25th September 2020

 

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