Job Title: Technical Support Officer
Organization: Smartwatch Solutions LTD
Duty Station:
Kampala, Uganda
Reports to: TSS
About US:
Smartwatch Solutions
is East Africa’s leading provider of fleet and mobile asset management
solutions. Established in 2011 as a direct response to the emerging trends in
dynamic Mobile Resource Management, backed up by the growth in the Oil and Gas
sectors across East and Central Africa.
Job Summary: The Technical Support Officer is responsible
proper installation of company hardware devices
Key Duties and
Responsibilities:
·
Install
and configure Fleet management products on database.
·
Follow
the company’s standard operational policies and procedures including
established escalation procedures
·
Ensure
that company resources are well utilized like tools, phones and laptops.
·
Responding
to call-outs in a timely fashion.
·
Collect
relevant technical details to effectively troubleshoot reported issues.
·
Perform
complete, accurate, and timely entry of information into CRM tool for all
incidents/support requests (e.g. gather and document required information from
customers).
·
Capture
new vehicles onto the database.
·
Prepare
quality check list, Job cards and work reports requirements within the
department.
·
Customer
liaison (attend to their queries)
·
Utilize
remote secure access technologies such as Apps to diagnose and resolve customer
issues
Qualifications, Skills and
Experience:
·
The
applicant must hold a diploma in Electrical Engineering or its equivalent
·
One to
two years of experience in a relevant field and Previous experience of
mechanical Engineering
·
Time
Management
·
Excellent
problem-solving skills.
·
The
capacity to work well within a team.
·
Attention
to detail.
·
Exceptional
communication skills
·
The
ability to prioritize your workload.
·
The
capacity to clearly explain a technical problem to a customer/colleague.
·
Customer
centric
·
Ownership
·
Continuous
Improvement
·
Positive
attitude
·
Innovative
thinker
·
Expert
knowledge in electrical circuit interpretation.
·
Ability
to identify color cording.
·
Basics
of instrumentation and control system.
·
Basics
of Automotive Engineering.
·
Knowledge
in Telecommunication systems
·
Wider
knowledge in computer applications.
·
Expert
knowledge in how operating systems and software works.
·
Logical
thinking.
·
Excellent
troubleshooting and analytical skills
·
Interpersonal
skills as you will regularly be in contact with colleagues and/or customers.
How to Apply:
All candidates
should Email their updated CVs and applications to
[email protected]
NB: Only shortlisted candidates shall be
contacted.
Deadline: 8th October 2020
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