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Job Title:    IT Sales & Support Officer

Organization: Exquisite
Solution Limited

Duty Station:
Kampala, Uganda

About US:

Exquisite Solution
Limited is a leading Business Process Outsourcing Company offering a wide scope
of professional services. Established in 2006 with offices in England and
across the region, we offer Human Resources Consulting and Payroll Management
Services, Admin Support Services, Executive Search, Corporate and Personal
Development Training, HR Compliance Audits, among others. We place top notch
candidates into permanent, contract, and interim positions.

Job Summary:  We are seeking a service-oriented and
self-motivated professional with excellent interpersonal skills to join our IT
support team. In this entry-level role, you will work on maintaining and
monitoring the computer systems and networks for our business. You will be
tasked with solving complex technical issues and will also collaborate with
business team to create and deliver presentations at meetings.

Key Duties and Responsibilities:  

·       
Install
and configure software and computer hardware, systems, networks, printers and
scanners

·       
Troubleshoot
and resolve issues with software or hardware, plus diagnosing and repairing
faults

·       
Walk
colleagues through steps to help them resolve their technical problems.

·       
Maintain
procedures and reports that provide technical support to the entire
organization.

·       
Maintain
a strong knowledge of products and services offered plus possess expertise in
fundamental IT principles in order to answer technical questions during
meetings.

·       
Using IT
expertise to explain product features and benefits to prospective clients

·       
Support
the implementation of new solutions or applications.

·       
Establish
accounts for new users and assist with password or login problems.

·       
Participate
in business-wide meetings to provide insight into technical requirements.

·       
Attending
initial sales meetings and meeting the client, determining a client’s business
requirements and whether the products being considered are suitable

·       
Deciding
whether the software or hardware needs adapting to meet the client’s needs

·       
Presenting
your findings to the business team.

·       
Conducting
electrical safety checks on equipment.

·       
Maintain
knowledge of industry trends; pay close attention to trends in the IT industry
in order to understand what customers need.

Qualifications, Skills and Experience:

·       
The applicant
must hold a First Class Degree in Computer Science, Information Technology,
software engineering/computer engineering plus Telecommunications Engineering.

·       
One year
of experience in a technical support role, desktop support, or a similar role.

·       
A good
level of technical understanding, with enthusiasm for new technology and its
commercial uses.

·       
Working
knowledge and expertise with a variety of software, hardware, and applications.

·       
Certification
in Microsoft, Linux, or Cisco is advantageous.

·       
Experience
with remote desktop applications.

·       
Excellent
selling and Presentation skills and a professional telephone manner

·       
Articulate,
persuasive and influential verbal communication skills

·       
Attention
to detail and good problem-solving skills.

·       
The
ability to write reports and proposals

·       
The
capacity to work well on your own or in a team

·       
Passion,
dedication and focus

·       
Stamina,
resilience and the ability to work well under pressure

·       
Strong
team spirit

·       
Business
awareness

Flexibility; The
work is mainly office-based, but occasionally involves travelling to clients’
offices.

Note: Female
candidates are highly encouraged to apply.

How to Apply:

All candidates
should send their updated CVs via Email to recruitment@exquisitesolution.com
stating the Job Title as the subject.

Note:
Only shortlisted candidates will be contacted. If not contacted within two
weeks after application deadline, then you may consider your application
unsuccessful.

Deadline: 27th September 2020

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