The Ugandan Jobline

Job
Title:             Customer Care Officers (5 Entry
Level Job Positions)

Organization:  Platinum Credit (U) Ltd

Duty Station:   Upcountry, Uganda

About US:

Platinum credit is a
leading Regional Micro Finance Company providing emergency loans to employed
individuals in Eastern Africa. We have a wide spread branch network in Uganda,
Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product
available to formally employed persons working in the Private Sector. Platinum
Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.

Job Summary:  The Customer Care Officers will serve
Customers in an effective and efficient way by handling customer related issues
and complaints as per company rules and policies.

Key Duties and Responsibilities:  

·       
Handle
and resolve customer complaints at the branch.

·       
Report
all complaints of fraud, misinformation to clients among others to management
for quick action.

·       
Maintain
a clear record/file for all complaints at the branch

·       
Report
and record all complaints through Complaints Management System (CMS).

·       
Ensure
all complaints are resolved with in 48hours to avoid litigations.

·       
Forward
and follow up all customer requests like refunds, quotations, loan statements,
clearance letters etc.

·       
Protect
company image by being brand ambassadors

·       
Maintain
a good relationship with clients by providing quick feedback

·       
Ensure
loan payments with 24hours as per our promise

·       
Explain
loan details to walk in clients in a satisfactory manner for example collection
related issues in collaboration with the collection team.

Qualifications, Skills and Experience:

·       
The ideal
candidate for the Platinum Credit Customer Care Officer job must hold a Degree
in a relevant field.

·       
One year
of experience in the same field preferably in a Financial Institution.

·       
Must
have good computer knowledge and skills.

·       
Experience
in Customer Service

·       
Excellent
interpersonal and communication skills.

·       
Excellent
numerical and analytical skills.

·       
Relevant
experience in a financial institution will be an added advantage.

How to Apply:

All candidates
should submit an application letter and detailed CV to the address below;

The Human Resource
Manager

Platinum Credit (U)
Ltd.

Email to: info@platinumcredit.co.ug

Deadline: 15^th September 2020

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