5 Entry Level Customer Care Officer Job Opportunities – Platinum Credit (U) Ltd

Organization:  Platinum Credit (U) Ltd
Duty Station:   Upcountry, Uganda
About US:
Platinum credit is a
leading Regional Micro Finance Company providing emergency loans to employed
individuals in Eastern Africa. We have a wide spread branch network in Uganda,
Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product
available to formally employed persons working in the Private Sector. Platinum
Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.
Job Summary:  The Customer Care Officers will serve
Customers in an effective and efficient way by handling customer related issues
and complaints as per company rules and policies.
Key Duties and Responsibilities:  
·       
Handle
and resolve customer complaints at the branch.
·       
Report
all complaints of fraud, misinformation to clients among others to management
for quick action.
·       
Maintain
a clear record/file for all complaints at the branch
·       
Report
and record all complaints through Complaints Management System (CMS).
·       
Ensure
all complaints are resolved with in 48hours to avoid litigations.
·       
Forward
and follow up all customer requests like refunds, quotations, loan statements,
clearance letters etc.
·       
Protect
company image by being brand ambassadors
·       
Maintain
a good relationship with clients by providing quick feedback
·       
Ensure
loan payments with 24hours as per our promise
·       
Explain
loan details to walk in clients in a satisfactory manner for example collection
related issues in collaboration with the collection team.



Qualifications, Skills and Experience:
·       
The ideal
candidate for the Platinum Credit Customer Care Officer job must hold a Degree
in a relevant field.
·       
One year
of experience in the same field preferably in a Financial Institution.
·       
Must
have good computer knowledge and skills.
·       
Experience
in Customer Service
·       
Excellent
interpersonal and communication skills.
·       
Excellent
numerical and analytical skills.
·       
Relevant
experience in a financial institution will be an added advantage.
How to Apply:
All candidates
should submit an application letter and detailed CV to the address below;
The Human Resource
Manager
Platinum Credit (U)
Ltd.
Deadline: 15th September 2020
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline  

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