The Ugandan Jobline

Job Title:    Banking Assistant – Call Centre (4
Fresher Job Opportunities)

Organization: Finance
Trust Bank

Duty Station:
Kampala, Uganda

Reports to: Customer Service Supervisor

About US:

Finance Trust Bank was licensed as a Tier 1 Commercial Bank
on 11th November, 2013, taking over the financial services business of Uganda
Finance Trust Limited (MDI). Today Finance Trust Bank is a fully fledged
commercial bank serving a clientele of over 400,000 depositors and over 23,000
borrowers, through a network of 35 branches country wide. The bank offers a
variety of Products and services including; Savings, Current accounts, Loans,
Money transfer services and Bills payments to its target market which comprises
of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary:  The Banking Assistant – Call Centre will
answer incoming calls from customers to take orders, answer inquiries and
questions, handle complaints, troubleshoot problems and provide information.

Key Duties and Responsibilities:  

·       
Answer calls professionally

·       
Respond to customer inquiries

·       
Research required information using available
resources

·       
Handle and resolve customer complaints

·       
Provide customers with product and service
information

·       
Enter customer information into the system.

·       
Process orders, forms and applications

·       
Identify and escalate priority issues

·       
Route calls to appropriate resource.

·       
Follow up customer calls where necessary.

·       
Complete call logs.

·       
Produce call reports.

Qualifications, Skills and Experience:

·       
The applicant for the Finance Trust Bank Banking
Assistant – Call Centre job
should hold a Degree or Diploma from a recognized institution

·       
Past experience in Call Centre work environment
is a requirement.

·       
Knowledge of customer service principles and
practices

·       
Knowledge of call center telephony and
technology

·       
Proficient in relevant computer applications
i.e. excellent Microsoft office skills

·       
Fluency in both spoken and written English is a
MUST

·       
Fluency in more languages is an added advantage

·       
Excellent communication and interpersonal skills

·       
Professional and Smart in appearance

·       
Ability to work under pressure

·       
Good time management and consciousness

·       
Good organizational skills

·       
Good listening skills

·       
Problem analysis and problem solving skills

How to Apply:

All suitably qualified candidates should address their
application to Head, Human Resource, Finance Trust Bank, Plot 115 & 121,
and Katwe. P.O. Box 6972, Kampala, Uganda, and email it, as well as photocopies
of academic testimonials, and a CV to jobs@financetrust.co.ug. The CV should
include telephone contacts and email addresses of three referees, one of who
should be the most recent employer.

Deadline: 12^th
September 2020

NB: Only shortlisted
candidates will be contacted on Tel. Numbers 0312 222600 or 0414 341275 ONLY.
Please note: As per Bank procedures, No job offers are made online.

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