4 Fresher Customer Service Jobs – Banking Assistant – Call Centre – Finance Trust Bank

Organization: Finance
Trust Bank
Duty Station:
Kampala, Uganda
Reports to: Customer Service Supervisor
About US:
Finance Trust Bank was licensed as a Tier 1 Commercial Bank
on 11th November, 2013, taking over the financial services business of Uganda
Finance Trust Limited (MDI). Today Finance Trust Bank is a fully fledged
commercial bank serving a clientele of over 400,000 depositors and over 23,000
borrowers, through a network of 35 branches country wide. The bank offers a
variety of Products and services including; Savings, Current accounts, Loans,
Money transfer services and Bills payments to its target market which comprises
of micro, small and medium entrepreneurs, salary earners and youth.
Job Summary:  The Banking Assistant – Call Centre will
answer incoming calls from customers to take orders, answer inquiries and
questions, handle complaints, troubleshoot problems and provide information.
Key Duties and Responsibilities:  
Answer calls professionally
Respond to customer inquiries
Research required information using available
Handle and resolve customer complaints
Provide customers with product and service
Enter customer information into the system.
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource.
Follow up customer calls where necessary.
Complete call logs.
Produce call reports.

Qualifications, Skills and Experience:
The applicant for the Finance Trust Bank Banking
Assistant – Call Centre job
should hold a Degree or Diploma from a recognized institution
Past experience in Call Centre work environment
is a requirement.
Knowledge of customer service principles and
Knowledge of call center telephony and
Proficient in relevant computer applications
i.e. excellent Microsoft office skills
Fluency in both spoken and written English is a
Fluency in more languages is an added advantage
Excellent communication and interpersonal skills
Professional and Smart in appearance
Ability to work under pressure
Good time management and consciousness
Good organizational skills
Good listening skills
Problem analysis and problem solving skills
How to Apply:
All suitably qualified candidates should address their
application to Head, Human Resource, Finance Trust Bank, Plot 115 & 121,
and Katwe. P.O. Box 6972, Kampala, Uganda, and email it, as well as photocopies
of academic testimonials, and a CV to jobs@financetrust.co.ug. The CV should
include telephone contacts and email addresses of three referees, one of who
should be the most recent employer.
Deadline: 12th
September 2020
NB: Only shortlisted
candidates will be contacted on Tel. Numbers 0312 222600 or 0414 341275 ONLY.
Please note: As per Bank procedures, No job offers are made online.

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