4 Fresher Customer Relationship Officer Job Opportunities – Finance Trust Bank

Organization: Finance
Trust Bank
Duty Station:
Kampala, Uganda
Reports to: Branch Manager
About US:
Finance Trust Bank was licensed as a Tier 1 Commercial Bank
on 11th November, 2013, taking over the financial services business of Uganda
Finance Trust Limited (MDI). Today Finance Trust Bank is a fully fledged
commercial bank serving a clientele of over 400,000 depositors and over 23,000
borrowers, through a network of 35 branches country wide. The bank offers a
variety of Products and services including; Savings, Current accounts, Loans,
Money transfer services and Bills payments to its target market which comprises
of micro, small and medium entrepreneurs, salary earners and youth.
Job Summary:  The Customer Relationship Officer will mainly mobilize,
sell, cross/upsell bank products and services whilst building long term
profitable customer relationships to achieve set sales targets and wallet share
for growth and quality of the loans and savings portfolio, and profitability in
the assigned customer segment.
Key Duties and Responsibilities:  
Undertake the Sales & Marketing function to grow the customer base,
deposit, loans and profitability within the target segments.
Develop annually, an approved target market
Deliver set targets for deposits, risk assets,
transactions and revenue
Target assigned customer segments within
allocated time and call frequency to generate profitable sales.
Ensure proper booking of all transactions of
customers including deposits, loans, revenues and costs.
Track and maintain allocated performance records
i.e sales tracker, deposits, etc. periodically.
Build enduring Customer Relationships & Offer excellent Customer
Deliver agreed customer and product sales,
wallet share and profitability targets.
Create and monitor customer sales program.
Keep up to date with competitor data and provide
feedback for product and service changes or developments.
Deliver appropriate product solutions and
services to customers in order to deliver the customer’s wallet.
Develop strong internal relationships to support
the successful servicing of customers and the delivery of sales targets.
Build a strong local profile for self and bank
through positive involvement in community activities.
Own customer complaints and resolution process
in portfolio and collect all past due obligations.
Advise/update customers on all tariffs,
policies, procedures and any other changes to products or accounts.
Ensure proper authorisation and contact
customers with regard to confirmation limits and any other account management
Grow the loans portfolio of the Branch in line with the credit policies
and procedures
Sell credit products and services and achieve
set sales targets
Collect and review primary customer data for
loan assessment
Submit valid loan application information to the
credit supervisor for further processing.
Provide timely feedback to customer about their
loan applications and proactively follow up to avail any information required
for loan processing
Proactively monitor customers to ensure full
compliance with the credit terms and banking convents.
Ensure that customer monitoring is properly
documented with regular call reports, in line with the credit policy.

Qualifications, Skills and Experience:
The applicant for the Finance Trust Bank Customer
Relationship Officer job should hold a Bachelor’s
Degree/Diploma in Sales and Marketing, Commerce or               Humanities.
Two years of working experience in Sales,
Marketing or Customer Relationship Management in a busy organisation.
Knowledge of several local languages will be an
added advantage.
Ability and willingness to work outside the
Central business district of Kampala
Good analytical and report writing skills.
Working knowledge of internet and social media.
Demonstrated good interpersonal skills with
ability to relate and network.
Demonstrated good communication skills (written
and Oral)
Good personal presentation skills.
Good planning and organization skills.
Good time management.
Good listening skills and responsiveness to
customer needs.
Trustworthiness and high integrity.
How to Apply:
All suitably qualified candidates should address their
application to Head, Human Resource, Finance Trust Bank, Plot 115 & 121,
and Katwe. P.O. Box 6972, Kampala, Uganda, and email it, as well as photocopies
of academic testimonials, and a CV to jobs@financetrust.co.ug. The CV should
include telephone contacts and email addresses of three referees, one of who
should be the most recent employer.
Deadline: 12th
September 2020
NB: Only shortlisted
candidates will be contacted on Tel. Numbers 0312 222600 or 0414 341275 ONLY.
Please note: As per Bank procedures, No job offers are made online.
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