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Job Title:   Technical Writer

Organization: Metajua

Duty Station:
Kampala, Uganda

Reports to: IT Manager

 

About US:

Through
Metajua over 250,000 small holder farmers across 6 countries and agriculture
value chains have been progressively and durably connected to export market
since we started business in 2012. The company came out of the frustration of
running agro-product sourcing projects with paper and excel tools to collect
and generate information. Now we’re a leading farmer relation and supply chain
management platform in Eastern and Southern Africa, and our clients are buying
collectively over 100 MT of product from small farmers a day. We democratize
technology for cooperatives, SMEs and larger businesses, creating innovative
products that makes our customers to better interact with farmers, facilitate
farmers’ financial inclusion and stakeholders’ value from increased supply
chain efficiency.

 

Job Summary:   The Technical Writer will document the
company’s technical information including software developmental documentation,
workflows, coding processes, user manuals etc

 

Key Duties and Responsibilities:  

·       
Determine the needs of users of technical documentation.

·       
Study product samples and talk with product designers and
developers.

·       
Work with technical staff to make products and
instructions easier to use.

·       
Write or revise supporting content for products.

·       
Edit material prepared by other writers or staff.

·       
Standardize content across platforms and media.

·       
Collect user feedback to update and improve content.

·       
Work with internal teams to obtain an in-depth
understanding of the product and the documentation requirements.

·       
Produce high-quality documentation that meets applicable
standards and is appropriate for its intended audience.

·       
Write easy-to-understand user interface text, online help
and developer guides.

·       
Create tutorials to help end-users use a variety of
applications

·       
Analyze existing and potential content, focusing on reuse
and single-sourcing opportunities.

·       
Create and maintain the information architecture.

·       
Develops a thorough understanding of the audience and the
documentation required by meeting with colleagues, and working with managers to
discuss technical problems.

·       
Researches and builds knowledge about products, services,
technology, or concepts to be documented.

·       
Determines the clearest and most logical way to present
information and instructions for greatest reader comprehension and writes and edits
technical information accordingly.

·       
Prepares or commissions graphics and illustrations to
elaborate on or complement technical writing.

·       
Meets with subject matter experts in order to ensure that
specialized topics are appropriately addressed and discussed.

·       
Collaborates with translators as necessary to convert
writing into a variety of languages.

·       
Works with sales and marketing colleagues to ensure that
the finished documentation meets product requirements.

·       
Revises, edits, or updates instructions, technical
information, and frequently asked questions as necessary.

·       
Creates, adapts, and follows project schedules and
deadlines.

·       
Remains up-to-date on technological and product
developments as well as universal specifications relevant to the company.

 

Qualifications, Skills and Experience:

·       
The applicant must be a graduate in Computer Science,
Engineering or equivalent preferred

·       
3 to 5 years relevant working knowledge & experience
in IT and minimum 2 years technical writing of software documentation

·       
Excellent written skills in English and skills in
information architecture & design, GIT and content management (Access to
portfolio/ project is a must)

 

How to Apply:

All
suitably qualified and interested Ugandan candidates are encouraged to apply by
uploading an application/cover letter in Pdf/Microsoft Word format not
exceeding 2MBs stating the exact position they are applying for, current and
expected salary, daytime contacts, detailed Curriculum Vitae with three
professional referees

 

Click
Here

 

Deadline: Monday 24th August 2020 by
5.00 pm

 

NB: Only shortlisted candidates will be contacted.

 

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