The Ugandan Jobline

Job Title:     Universal
Banker (Several No Experience Teller Jobs)

Organization: ABSA Group Limited (formerly Barclays Bank UK)

Duty Station: Uganda

About US:

Absa Group Limited
(formerly Barclays Bank UK) is a diversified standalone African financial
services group, delivering an integrated set of products and services across
personal and business banking, corporate and investment banking, wealth,
investment management and insurance. Absa Group Limited is listed on the JSE
and is one of Africa’s largest diversified financial services groups with a
presence in 12 countries across the continent and around 41 000 employees.

We own majority
stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the
Seychelles, South Africa, Tanzania (Barclays Bank in Tanzania and National Bank
of Commerce), Uganda and Zambia. We also have representative offices in Namibia
and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique,
South Africa, Tanzania and Zambia.

Job Summary: The Universal Banker will process bank teller
transactions accurately and timeously through the execution of predefined
objectives, ensuring that customers are assisted promptly and in a friendly
manner.

Key Duties and Responsibilities:

·          
Execute cash & related transactions: Throughout each day, balance, control
and manage the cash float by checking the amount of cash at the teller station
and requesting the restocking or repatriation of cash when prescribed cash
limits are reached

·          
Dispense
and receive physical cash, cheques, travellers cheques, drafts and other
financial instruments over the counter to walk in customers

·          
Process
and encash cheques presented by customers for deposit or pay-out after checking
identification, account details and other prescribed controls. Be vigilant for
fraudulent or suspicious activities and report all concerns to the team leader
or branch manager before processing the transaction or dispensing the cash

·          
Adherence
to policies especially when handling with cheques, notes, ID’s, etc, under the
ID Buddy to prevent fraud.

·          
Refer
any transactions in excess of teller mandate limits to a mandated official and
/ or line manager for authorisation

·          
Capture
all transactions on the Bank system and ensure that all transactions are
properly authorised before finalising the processing

·          
Carefully
count all cash received or dispensed to ensure that errors are avoided by
making use of the applicable cash counting equipment in your branch

·          
Reconcile
own cash at the beginning and end of each day as well as when cash is restocked
during the day. Prepare reconciliation reports for audit and management review
purposes Ensure that journals are processed to recover charges for manual
transactions processed for customers

·          
Ensure
adherence to the SARB minimum requirements | Customer Service: Provide advice
to customers on the cash and other transactions processes to ensure the smooth
flow of transactions

·          
Exhaust all
attempts to resolve customer enquiries before escalating to other departments
or the line manager

·          
Provide
Regular feedback to customers on the progress of their enquiries

·          
Explain
the Bank’s procedures, security requirements (such as ID requirements when
transacting) as well as service offerings available to customers

·          
Rep0rt
customer complaints on the Bank’s Customer Care process (CCP) to facilitate
feedback to improve service to customers

·          
Guide
customers on how to correctly complete transaction documentation such as
deposits, withdrawals, cheque requisition slips to ensure accuracy and
completeness of these documents

·          
Ensure
accuracy and efficiency when engaging with the customer. Ensure friendly,
focussed customer interaction at all times

·          
Portray
a professional image and ensure that personal appearance conforms to Absa
Corporate Image standards

·          
Ensure
adherence to the Corporate Wear policy

·          
Maintain
a neat and tidy workstation at all times

·          
Pro-actively
arrange your workspace to ensure sufficient stationary is in place prior to the
branch opening.

·          
Regularly
read the pricing documents relating to Teller transactions to assist clients
with better solutions for their transactions and also benefit at the end of the
day

·          
Adhere
to the policy and procedure on the issuing of pins and statements in order to
solution the customer at point of contact.

·          
Ensure
migration of clients with CW transactions less than R4000 and CD of less than
R8000 to Digital & Self-help channels and provide the necessary assistance.

·          
Maintain
speed and agility at all times when assisting clients in order to minimise
shortages and surpluses.

·          
Market
products by giving out booklets or pamphlets to customers drawing large amounts
of money and educate them of alternative ways on transacting.

·          
Educate customers
on the use of the Internet Kiosk. | Identifying sales leads: Identify and
action sales leads (teller prompts) and cross selling opportunities

·          
Explain
the campaign details, during sales campaigns in brief and direct to clients to
Sales Consultants for further information Effectively use of sales tools (e.g.
teller prompts) in order to ensure the provision of leads to contribute to
Branch Sales

·          
Take
responsibility of own sales targets and assist daily by providing client
solutioning according to their product needs

·          
Capture
all other leads on SMD once agreed by client

·          
Follow
up all leads with Sales Consultants on SMD to make sure clients are contacted |
Compliance and Risk Management: Open & close the branch safe according to
the Bank’s procedures, including physically securing the safe according to
required procedures

·          
Conduct
cash counts and visual checks as assigned by the line manager from time to time

·          
Ensure
that all transaction records are kept and / or mailed in accordance with Bank
procedures

·          
Keep
transactions records available for control purposes

·          
Before
processing transactions, verify that all information is accurate and complete
in accordance with the Bank’s procedure. Refer any concerns to the line manager
for follow up and decision making on whether to proceed

·          
Follow
cash management procedures and limits as prescribed

·          
Familiarise
with content of all communication, i.e. circulars, bulletins, risk day agenda’s
and alerts, etc.

·          
Adhere
to prescribed control measures to prevent fraud, losses and shortages

·          
Report
suspicious transactions as per Money Laundering control frameworks

·          
Complete
and maintain applicable registers (Teller and Key registers)

·          
Adhere
to safety and security procedures and follow prescribed instructions in event
of robbery

·          
Cubicles,
teller drawers and workstations to be kept locked when leaving workstation

·          
Follow
off-line procedures and comply with all regulatory and compliance requirements

·          
Manage
security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards
in line with policies and procedures

·          
Up skill
your knowledge regularly with policies and procedures regarding your daily
teller duties, cheques, Fraud, Foreign Exchange, this will help you also to
prevent fraud

·          
Ensure
up-skilling on fault reporting and testing processes & procedures of
Equipment used at teller environment i.e. note & coin counters, TCR
Machines, etc. Adhere to end of day procedures (ABSA 3368)

·          
Adhere
to Branch Paper mandate when processing and / or authorising transactions,
ensure processing within correct limits & mandates

Qualifications, Skills and Experience: 

·          
The
ideal applicant for the Absa Group Limited Universal Banker should hold
relevant qualifications

·          
Banking
Knowledge (Meets some of the requirements and would need further development)

·          
Business
Improvement Orientation (Meets all of the requirements)

·          
Customer
Excellence – Service Delivery (Meets all of the requirements)

·          
Enabling
team success (Meets all of the requirements)

·          
Experience
in a similar environment, Further Education and Training Certificate (FETC) –
Business, Commerce and Management Studies, Openness to change (Meets some of
the requirements and would need further development)

How to Apply:

All suitably
qualified and interested candidates who wish to join ABSA Group in the aforementioned
capacity should apply online at the link below.

Click Here

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