The Ugandan Jobline

Job Title:        Call
Center Representatives (Several No Experience Job Opportunities)

Organization: Hariss
International Limited (Riham Uganda) 

Duty Station: Kampala,
Uganda

About US:

Hariss International
Limited is one of Uganda’s leading manufacturers of food and beverages. Since
its inception in 2005, the production of both food and beverages have been
operating under the brand name RIHAM. 

RIHAM has grown into
a well-known household brand over the years and has greatly captured the
support of the mass market. The brand currently operates a broad product
portfolio comprising of Carbonated Soft Drinks, Natural Mineral Water, Juices,
Malt & Energy Drinks, Premium & other biscuits.

Key Duties and Responsibilities:  

·       
Manage
large amounts of inbound and outbound calls in a timely manner

·       
Maintain
customer satisfaction ratings based on explicit criteria set forth by the
company

·       
Build
sustainable relationships and engage customers

·       
Attend
mandatory training sessions to stay updated on product or company policy change

·       
Use
company policies to determine if there can be an immediate resolution to a
customer issue or if that issue requires managerial input

·       
Input
data into the company computer platform to keep each customer record updated

·       
Keep
records of all conversations in our call center database in a comprehensible
way

·       
Meet
personal/team qualitative and quantitative targets

Qualifications, Skills and Experience:

·       
The
candidate must be proficient in either Eastern languages (Lugisu, iteso, kumam,
and Japadhola) or Northern languages( Acholi, langi, lugbara, Alur, kakwa and
Madi)

·       
A
minimum requirement of a Bachelors degree from a reputable university.

·       
Previous
experience in a customer support role

·       
Track
record of over-achieving quota

·       
Strong
phone and verbal communication skills along with active listening

·       
Familiarity
with CRM systems and practices

·       
Customer
focus and adaptability to different personality types

·       
Ability
to multi-task, set priorities and manage time effectively

·       
Strong
computer skills

·       
High
level of professionalism

·       
Only
short listed candidates will be short listed.

How to Apply:

All candidates
should send their applications online at the link below.

Click Here

Deadline: 31^st August 2020

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