Information Communications Technology Officer NGO Jobs – Action Against Hunger-USA

 

Job Title:    Information
Communications Technology Officer

Organization: Action
Against Hunger-USA

Duty Station: Kampala,
Uganda

Reports to: Logistics and Security Coordinator

 

About US:

Action Against
Hunger-USA is part of the Action Against Hunger International network, which
provides humanitarian relief in over 40 countries worldwide in the sectors of
nutrition, health, water/sanitation, and food security. Action Against Hunger-USA,
an independent NGO, currently manages operations in 8 countries: Kenya, South
Sudan, Cambodia, Tanzania, Uganda, Ethiopia, Haiti and Somalia. Action Against
Hunger-USA has over $75 million in programs, and approximately 2000 staff based
in in the various country offices, Head Quarter in New York City and
Operational Centre in Nairobi. Additional growth is anticipated. Action Against
Hunger has been facilitating emergency relief and development programs in
Uganda for the past 40 years. Currently, the country office manages
multi-sectoral programs which assist refugees and host communities in Adjumani,
Kikube, Kiryandongo and Yumbe districts to rebuild their livelihoods and
achieve resilience. The country office is actively recruiting for a senior operations
coordinator who will provide leadership to all program operations.

 

Job Summary:  The Information Communications Technology
Officer will maintain the mission’s IT environment and telecommunications
resources, Support equipment / asset and inventory management, Improve the
efficiency of IT resource use, Implement and monitor Action Against Hunger’s
Information and Communication Technology (ICT) standards, Participate &
Provide training, technical assistance in the management of telecommunications
resources (radio, satellite and local phones and modem, Internet), Technical
assistance and support to energy systems in the mission, Promote user awareness
and train users in the use of ICT resources

 

Key Duties and Responsibilities:  

·        
Maintaining
computers, printers/scanners and conducting daily/monthly checks to ensure that
maintenance tasks have been executed;

·        
Responding
to daily user’s requests (Helpdesk Support tasks)

·        
Maintaining
Equipment (IT and telecoms) and conducting Daily/monthly check to ensure that
maintenance tasks have been completed.

·        
Monitoring
and tracking the mission’s IT and telecoms Resource pool;

·        
User
training & control of network traffic and ensure proper ethic are
respected.

·        
Managing
Relationship with external suppliers (maintenance and repair services, etc.);

·        
Assist
in capitalizing on technical documentation on the network and internet
connection to produce a detailed mapping;

·        
Capitalizing
on technical documentation on the mission’s telecommunications to produce a
detailed mapping;

·        
Managing
relationships with local telecommunications suppliers (internet, fixed and
mobile telephone companies etc.) and rationalizing associated costs;

·        
Ensuring
ACF standards for the use of IT and telecoms equipment are upheld;

·        
Maintaining
an ongoing technological watch for new developments in the country or region in
IT and telecommunications.

·        
Ensure
that Equipment list is updated all the time

·        
Ensure
that all ACF assets, equipment and premises Inventory are well maintained

·        
Ensure
that all Equipment’s and Inventories are issued, transfer using ACF Kit log
procedure a

·        
Hard
file is available in folder all the time. Repair cards are prepared for any
repair.

·        
Ensure
that all Warranty cards are kept in Separate file

·        
Ensure
that all Equipment’s are tagged properly.

·        
Ensure
that the movement of ACF Equipment is tracked and the necessary documentation
is done when an Equipment changes its status

·        
Ensure
that an up to date filing system for all Equipment’s and Inventory maintained

·        
Liaise
with Capital ICT for consolidation of Equipment list and reconciliation.

·        
Periodic
disposal as per Donor specification and liaison with respect heads.

·        
Ensure
that Physical for every equipment and inventory is done on quarterly basis.

·        
Recommend
Inventory for disposal and ensure that the necessary paper work is prepared

·        
Recommend
future needs for programs, budgeting & Planning;

·        
Ensuring
Action Against Hunger standards for the use of IT and telecoms equipment are
upheld;

·        
Supervising
the data back-up system; Network access Storage (NAS) & remote sync.

·        
Implement
and Ensuring the data backup policy and related procedures across the entire
mission.

·        
Monitoring
the mission’s antivirus protection, ensuring compliance with antivirus software
usage guidelines; ensuring software updates are deployed at individual
workstations;

·        
Implementing
and supervising the data backup policy and related procedures across the entire
mission;

·        
Suggesting
possible improvements to existing systems.

·        
Providing
users with software support for sharing files, emails etc.;

·        
Suggesting
IT resources that could be implemented to improve user work efficiency in
accordance with ACF standards;

·        
Reporting
problems encountered and solutions implemented.

·        
Training
users on the correct use of IT resources and respecting IT security rules procedures
& standards;

·        
Training
users and key personnel (radio operators, field coordinator, logisticians) on
the use of resources and respecting procedures;

·        
Providing
technical support to the head of the logistics department in the definition of
IT requirements for future programs & Planning;

·        
Monthly
reporting of the same & close monitoring usage.

·        
Provide
allocations and train users on equipment standards & use.

·        
Providing
users of telecommunications resources with the information necessary for their
daily use.

·        
Provide
equipment specific specifications to procurement dept. & ensure standards
are maintained in all bases.

·        
Ensuring
that the mission’s means of communication are operating correctly and
monitoring them;

·        
Performing
regular tests on their usage;

 




Qualifications, Skills and Experience:

·        
The
ideal candidate must hold a first degree in Information and Technology or
related field area.

·        
A
minimum of four years of experience in similar position with an INGO/NGO
Organization preferably in Ugandan context

·        
Very
good knowledge of the Windows operating system (Windows 7, Windows 10 &
Windows Server) and of Microsoft Office 2010 and 2016 & Linux systems

·        
Good
knowledge & work on experience of IT equipment and maintenance

·        
Good
System admin, analytical & troubleshooting skills.

·        
Able to
network connect computers and peripherals and share resources (printers and
files)

·        
Good
knowledge of system security and network security

·        
Good
knowledge & work on experience of wireless and network technologies

·        
Good
knowledge of HF and VHF radio systems

·        
Knowledge
of satellite and VSAT technology desired

·        
Good
writing skills – Good understanding of data back-up strategies

·        
Excellent
skills in communications, knowledge transfer and teaching – English desired –
Very flexible and patient.

·        
Excellent
Organization skills, self-motivated ,proactive and able to accomplish set
deadlines

·        
Good
computer skills-especially IT software Demonstrate excellent negotiating skills

·        
Excellent
communication skills & networking skills

·        
Good
analytical and reporting skills

·        
Coping
with high workload, irregular working hours and sometimes-challenging working
environments.

·        
Ability
to work under minimum supervision.

·        
Demonstrate
team spirit & high integrity.

·        
Knowledge
and adherence to Humanitarian Code of Conduct

·        
Able to
work in multi-cultured environment

 

How to Apply:

All qualified and
interested applicants should submit their CV and cover letter by email to
recruitment@ug-actionagainsthunger.org stating the title of position as
Information Communications Technology Officer on the subject line of the email

 

Deadline: 10th September 2020

 

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latest jobs, please visit 
http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




 

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