Job Title: Relationship Officer – Logbook Finance
Product (2 Job Placements)
Organization:
Platinum Credit (U) Ltd
Duty Station:
Head Office, Kampala Uganda
About US:
Platinum credit is a
leading Regional Micro Finance Company providing emergency loans to employed
individuals in Eastern Africa. We have a wide spread branch network in Uganda,
Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product
available to formally employed persons working in the Private Sector. Platinum
Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.
Job Summary: The overall job purpose will be to ensure effective and efficient communication with customers to achieve customer satisfaction, timely
loan repayments and repeat business.
Key Duties and Responsibilities:
· Develop and oversee relationships with
clients to ensure top level service is provided to clients.
· Perform as key contact point for portfolio of
clients dealing with routine matters throughout range of services and products.
· Consistent and frequent communication with
clients providing complete, concise account information and guidance.
· Addressing customer concerns and complaints.
· Design and implement techniques for educating
old and new customers on the benefits of existing and new products or services.
· Ensure assigned portfolio is performing as
per company’s set targets.
· Ensure retention of customers with at least
40% of repeat business from assigned portfolio.
· Ensure collections performance target of 90%
and above for your portfolio.
Qualifications, Skills and Experience:
· The ideal candidate must hold a Degree in
Business Administration or any other relevant field.
· 1-2 years proven experience in Debt
Collection preferably in a Financial Institution
· Knowledgeable about Asset Finance
· Computer knowledge.
· Customer Care Experience.
· Must possess leadership and supervisory
skills.
· Excellent numerical and analytical skills.
· Excellent interpersonal and communication
skills.
How to Apply:
All interested and
qualified candidates please submit your application, detailed CV (in Ms Word
format) and testimonials (in PDF format)to the address below; (total email size
should not exceed 2mb)
The Human Resource
Manager;
Platinum Credit (U)
Ltd
Send your
application by
Email to:
[email protected],
Platinum Credit (U)
Ltd is a subsidiary of Platcorp Holdings Ltd
Deadline: 15th August 2020
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