Job Title: Customer Service Executive
Organization:
Greenlight Planet Inc
Duty Station:
Kampala, Uganda
About US:
Greenlight Planet is
a US venture-backed, award winning social enterprise driven by a mission to
empower under-electrified communities with access to clean and affordable solar
lighting. To date, more than 3 million households in low-income off-grid
communities use Greenlight’s Sun King™ line of solar home lighting solutions.
Job Summary: The Customer Service Executive will work
closely with the Operations and Sales teams to serve existing and potential
customers by providing product and service information while resolving product
issues effectively.
Recruitment for this
position is part of a very special project called the Off-Grid Talent
Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If
you are hired for the position, not only will you join your new company but you
will also become a part of the OGTI Clean Energy Leaders’ Community. This
includes mentorship, peer network support, online training and other exclusive
resources, as well as follow up over the length of your contract. Apply today,
begin a career in the renewable energy industry with your new company, and
become a part of the OGTI Clean Energy Leaders.
Key Duties and Responsibilities:
· Managing large amounts of inbound and
outbound calls in a timely manner while following laid down procedures,
guidelines, policies and “scripts”;
· Resolving product or service queries in a
timely manner by identifying customer needs, clarifying information, analyzing
cause and expediting resolution;
· Conducting product and service quality
surveys with customers and recording feedback from time to time;
· Generating leads for the sales team by
screening callers and identifying potential sales opportunities;
· Supporting the collection of payments by
regularly contacting dormant and defaulting customers;
· Building repeat sales and retention through
strong customer relationships by focusing on the customer wants and needs;
· Working with multiple sales teams and
cross-functional teams seamlessly;
Qualifications, Skills and Experience:
· The ideal applicant must hold a Bachelor’s
Degree in Business-related courses – Sales, Marketing or Customer Service
Management
· Good communication skills with fluency in
both written and spoken English
· Local language preferences – Luganda, Sabiny,
Samia, Ateso, Runyole, Lugwere, Kinyarwanda, and Rumasaba.
· Strong interpersonal skills
· Maximum 2 years experience in a similar role
· Basic Microsoft- Excel skills
· Customer Service
· Communication
· Microsoft Excel
· Customer Centric Solutions
How to Apply:
All suitably
qualified candidates are encouraged to apply online at the link below
Deadline: 24th July 2020
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