Head of Distribution Channels Job Placements – PostBank Uganda Ltd (PBU)

Organization:
PostBank Uganda Ltd (PBU)
Duty Station:
Kampala, Uganda
About US:
PostBank Uganda Ltd
(PBU), is a 100% Government owned Bank regulated by Bank of Uganda under the
Financial Institutions Act, 2004. PostBank’s strategic direction is to be the
financial institution of choice for the mass market with specific emphasis on
players in the micro, small and medium size enterprises (MSME’s), and also
along the agriculture value chain.
Key Duties and Responsibilities: 
·       The job holder will ensure the commercial and
operational readiness of all channels, and facilitate strategy formulation and
execution for all customer channels
·       Champion the tactical implementation of the
service delivery plan to ensure best customer experience in line with the
Bank’s Standard’s and metrics
·       Manage supervise and coordinate all the
day-to-day activities of the distribution channels.
·       Ensure strategic integration of the sales and
service delivery platforms to ensure that service initiatives support the sales
strategy.
·       Drive focus on self-service electronic
channels and initiatives that ensure reduced cost of service and optimal
customer convenience
·       Develop and maintain an effective
communication structure to manage and lead transformation of new distribution
initiatives.
·       Provide robust communication and feedback to
the Chief Business O¬cer and Executive Management.
·       Ensure that all channels are compliant with
laid down risk standards
·       Put in place the necessary measure to achieve
satisfactory channel audit results
·       Ensure all people management, operational
risk management and customer service management processes are adhered to.
·       Accountable for people all management matters
within the function. This includes the development of teams and individuals so
as to enhance performance and potential and well as effective supervision of
their routine performance.



Qualifications, Skills and Experience:
·       The ideal candidate must hold a Business
degree in finance, Commerce, Business Administration, Economics,
·       Statistics, management or any relevant field
·       Possession of a Certified banking
qualification or master’s degree in a relevant field would be an added
advantage.
·       Relevant Practical training in business
growth in the financial services sector
·       At least seven years’ experience, four of
which must have been in retail banking, in a senior management role.
·       Must be result driven, critical thinking,
analytical, attention to detail and problem-solving skills with ability to
think strategically and logically.
·       Ability to translate strategy into achievable
performance objectives
·       Must have good verbal and written
communication skills with good organizational and administrative skills
·       Must have good negotiation, persuading and
selling skills
·       Has business acumen
·       Sound knowledge of general banking law and
practices
·       Good knowledge of best practices in retail
banking industry
·       Understands banking operations
·       The ability to communicate clearly both
verbally and in written form in a professional manner is deemed essential.
·       Ability to build functioning working
relationships across organizational, corporate, and cultural boundaries.
·       Takes clear accountability, and focuses on
delivery of broader corporate goals.
·       Ability to take decisions and progress
towards goals in conditions of uncertainty.
·       Ability to demonstrate positive image and
role model PostBank’s values and leadership behaviours.
·       Must be a person of impeccable integrity
How to Apply:
All suitably
qualified and interested candidates are encouraged to send your resume and
certified copies of your academic documents to hr@postbank.co.ug
Deadline: 10th July 2020
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