The Ugandan Jobline

Job Title:      IT Assistant

Organization: Danish
Refugee Council (DRC)

Duty Station:
Uganda

Reports to: Area Manager

About US:

The Danish Refugee
Council (DRC) is a private, independent, humanitarian organization working on
all aspects of the refugee cause in more than 36 countries throughout the
world. The aim of DRC is to protect refugees and internally displaced persons
(IDPs) against persecution and to promote durable solutions to the problems of
forced migration, on the basis of humanitarian principles and human rights. DRC
works in accordance with the UN Conventions on Refugees and the Code of Conduct
for the ICRC and NGOs in Disaster Relief.

Job Summary:  The IT Assistant is responsible for operations
and support of IT equipment and systems in the field including, but not limited
to local area networks, PCs, mobile phones, mobile satellite communications,
video conferencing systems, Voice system and internet links. As the primary IT
contact in the field, the IT Assistant will liaise on a daily basis with IT
providers and other organizations in the field for the delivery of services to
staff.

Key Duties and Responsibilities:  

·       
Control
and maintain IT systems such as to minimize IT service downtime.

·       
Assist
with IT orientation for new staff on the different IT systems and solutions in
place.

·       
Assist
in performing software installations and support day-to-day systems operations.

·       
Troubleshoot
the network/printer problems and be able to provide a solution.

·       
Provide
technical software and hardware hands-on resolution to all computer users by
performing question/problem diagnosis and guiding users through step-by-step
solutions

·       
Ensure
that the anti-virus within the organization is updated on a timely basis.

·       
Performing
preventive maintenance service on the IT equipment on a scheduled basis.

·       
Perform
general repairs on IT equipment and peripherals as instructed

·       
Support
to maintain an inventory schedule of all IT equipment and software in use and
in the store, through diagnosing their status and performance.

·       
Maintain
an up to date record ICT asset register.

·       
Ensure
that internet invoices are received on time and forwarded to finance for
payment

·       
Provide
help desk and technical support to the users.

·       
Provide
Simple guidelines training to the staff during service time.

·       
Report
on API on a monthly basis to the Kampala co-ordination Office

·       
Respond
to and resolve IT service outages by determining the probable cause, contacting
the service providers where necessary and escalating if necessary.

Qualifications, Skills and Experience:

·       
The
ideal applicant for the Danish Refugee Council (DRC) IT Assistant job must hold
a BSC IT/Computer science or any relevant field. Post Graduate Diploma in IT
related studies

·       
A
minimum of two years’ experience in a busy IT environment.

·       
Knowledge
of Windows based environment, Windows Operating System, Server 2008, 2012

·       
A+, N+,
CCNA certification

·       
Web
Design – HTML and CSS,PHP

·       
Good
communication skills.

·       
Flexible
person and ready to work on odd hours.

·       
Self-motivated.

·       
Team
player.

·       
Certificate
in CISCO NETWORKING an advantage

·       
Languages:
Fluent in English. Local
languages an asset

How to Apply:

All Interested
candidates who meet the required qualifications and experience please submit
updated CV and cover letter explaining their motivation and why they are suited
for the post.

Click
Here

Deadline: 30^th July 2020

For more of the
latest jobs, please visit https://www.theugandanjobline.com  or
find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs