The Ugandan Jobline

Job Title:        IT Associate

Organisation: United
Nations High Commissioner for Refugees (UNHCR)

Duty Station: Uganda

Vacancy Notice: Internal/ External Vacancy notice no. 011/2020

Position Number: 10026406

Position Grade: GS-6

About US:

The Office of the
United Nations High Commissioner for Refugees was established on December 14,
1950 by the United Nations General Assembly. UNHCR’s mandate under the Statute
of the Office of the United Nations High Commissioner for Refugees is to lead
and co-ordinate action for international protection to refugees; seek permanent
solutions for the problems of refugees and safeguard refugee rights and
well-being. UNHCR has an additional mandate concerning issues of statelessness,
as it is given a designated role under Article 11 of the 1961 Convention on the
Reduction of Statelessness.

Job Summary:   The IT Associate provides reliable
and timely IT services on the application and infrastructure of UNHCR standard
IT services in the Area of Responsibility (AoR). S/he normally receives
technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure
in the region in which the field or emergency operation exists. In offices
where there is no IT Officer, direct supervision may be exercised by the (Snr)
Admin Officer as applicable in the duty station.

Key Duties and Responsibilities:  

·       
Assist
in on-site needs assessment and installation and maintenance of UNHCR
Telecommunications and IT equipment.

·       
In
consultation with the supervisor, establish the IT requirements in field
operations, considering the overall IT and Telecom strategy of the region, the
operational needs and the security constraints.

·       
Install
and configure the most appropriate type of UNHCR IT and Telecommunications
systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to
meet the field and emergency operations immediate IT needs.

·       
Ensure
that the equipment under his/her responsibility is in good working condition,
by inspecting regularly the hardware and installations. If required, arrange
promptly repairs or replacement as necessary according to established
procedures.

·       
Maintain
records of the installations and repairs/replacements done and keep the
supervisor fully informed on the status of the equipment.

·       
Provide
each office, where equipment is installed, with full information for their
asset management records.

·       
If
applicable, keep a proper inventory level of all sites spares and return spare
parts for repair/replacement.

·       
Monitor
and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane,
etc. to prevent faults occurring.

·       
Add or
remove users from the Network.

·       
Assist
in the maintenance of accurate records of users and usage of the Network.

·       
Carry
out minor hardware maintenance.

·       
Provide
Technical Briefing/Training on the equipment to local IT resources and users,
including IPs, ensuring that they are able to maintain/use the equipment.

·       
Assist
in the development and configuration of IT and Telecom Equipment/Kits used in
field operations and emergencies.

·       
Decide
on appropriate resolution to incidents / problems.

·       
Escalate
issues to supervisor if incident / problem cannot be resolved with scope of
responsibility.

·       
Perform
other related duties as required.

Qualifications, Skills and Experience:

·       
The ideal
candidate for the United Nations UNHCR IT Associate job placement should hold a
High school diploma. Required.

·       
At least
three years of relevant work experience is required.

·       
Experience
relevant to the function or particularly on HF/VHF radio or IT systems, PAMA
satellite systems, PABX, Cisco routers and satellite modems is required.

·       
Knowledge
of English is required.

·       
Certificate
in Information Technology or related field is desirable.

·       
Hands-on
experience with wireless and VoIP systems, electricity, generators, lightning
protection an asset and previous experience in Emergencies is desirable.

·       
Analytical
Thinking

·       
Innovation
and Creativity

·       
Technological
Awareness

How to Apply:

All interested
Ugandan nationals who wish to join the United Nations High Commissioner for
Refugees (UNHCR) in the aforementioned capacity are encouraged to click on the
link below and follow the application instructions after reviewing the job
details.

Click
Here

Deadline: 25^th June 2020

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