Job Title: Customer Care Agent
Organization: Sokowatch
Duty Station: Kampala,
Uganda
About US:
Sokowatch is
transforming communities across Africa by revolutionizing access to essential
goods and services. By connecting small shops to the digital economy, we fix
inefficient supply chains and provide services that were previously
unavailable. Sokowatch aims to provide everything a retailer needs, no
wholesalers or banks necessary.
Thousands of
retailers across Kenya, Tanzania, and Rwanda use Sokowatch’s mobile ordering
and delivery platform to receive the goods they need as quickly and cheaply as
possible while also accessing growth financing for the first time. We’re
looking to grow our team with highly talented and motivated employees who are excited
to work in a fast-paced and dynamic startup environment.
Job Summary: The
Customer Care Agent will be responsible for providing personalized customer
service by responding to the needs of customers, driving product volumes and
profit growth in the key retail chains as well as manage customer
relationships, documenting and reporting on customer feedback in order to improve
the customer experience.
Key Duties and Responsibilities:
·
Drive
revenue and customer retention through customer relationship management
·
Assist
the delivery agents in customer order generation, as well as customer
experience management.
·
Help our
customers navigate both our product portfolio and services
·
Follow
up on leads and prospects to close on the sale
·
Drive
customer satisfaction, through effectively solving customer complaints
·
Responding
promptly to customer inquiries through various channels.
·
Maintaining
a positive, empathetic and professional attitude toward customers at all times
Qualifications, Skills and Experience:
·
The applicant
must hold a Diploma in customer service, communications, marketing or a related
field
·
Two to
three years of experience in handling customers
·
Comfortable
moving into the field as need arises
·
Sales
skills ie able to pitch a sale up-selling and cross-selling
·
Great
Communication skills
·
Ability
to build relationships
·
Customer-centric
individual
·
Proven
track record in a call center
·
Excellent
negotiation skills
·
Good
organizational and time management skills
·
Attention
to detail
·
Ability
to develop in-depth knowledge about products and markets.
·
Ability
to work under minimal supervision
·
Good
business sense and professional manner.
·
Ready to
start work as soon as possible
·
Ability
to speak and understand Luganda
How to Apply:
All suitably qualified
candidates should apply online at the link below.
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