The Ugandan Jobline

Job Title:       I.T Assistant

Organization: International
Rescue Committee

Duty Station:
Uganda

Reports to:
IT Officer

About US:

The International
Rescue Committee helps people whose lives and livelihoods are shattered by
conflict and disaster to survive, recover, and gain control of their future. It
was created by Albert Einstein more than 80 years and has been working in
Uganda since 1998. It has particularly working in the conflict zones where tens
of thousands of people have been kills and over 1.6 million displaced.
Following a peace agreement in 2006, Ugandans are returning home and looking to
rebuild their lives. The IRC is there to protect women and children from
violence and exploitation by fostering a safe environment and encouraging
education, and is supporting farmers and small businesses, and helping
communities promote peace and long-term development.

Job Summary:  The I.T Assistant will be primarily
responsible with assisting and facilitating the installation and configuration
of IT infrastructure, staff training and operations of IT activities in IRC
Imvepi- Arua. The IT Assistant will offer 1st and selected 2nd level support to
Field staff and work closely with the IT Officer, IT Manager, Field Coordinator
and on request with the Regional IT Director to ensure proper ICT functioning
and support.

Key Duties and Responsibilities:  

IT Support –
Provide Level 1 and Level 2 Support

·       
Work
with end-users or IT Officer (or Service Desk) on resolving Level 1 issues For
IRC Arua- Imvepi Staff

·       
Resolve
or escalate Level 2 and Level 3 issues on request to appropriate internal or
external resource (IT Officer, IT Manager, IHUB) as necessary.

·       
Liaise
with IRC Imvepi Internet Service Providers (ISP) for the purpose of improving
the system and resolving any breakdown in internet services.

·       
Ensure
that antivirus programs on each machine are updated regularly.

·       
Work
with Help-desk to create email addresses, update mailing lists, and keep proper
tracking of email addresses.

Installation &
Configuration and Maintenance

·       
Offer
systems administrative support to the Servers, Windows server 2016 operating
system, Domain and essential network services.

·       
Desktop/laptop
hardware, software, and peripherals, using IRC standard Windows 10 operating
system image.

·       
Local
Area Network, wireless network, peer-to-peer or client server architecture, as
appropriate.

·       
Provide
monitoring reports with information on condition of network and ISPs to the IT
Officer to assist with timely upgrades and necessary changes

·       
Ensure
SUN 4.4.2 and QA BI is properly installed and functional on all Finance
departmental computers in the office.

Maintenance, Repair
& Security

·       
Perform
preventative maintenance on all IRC Arua-Imvepi Staff computers and network
resources.

·       
Ensure
that server backup is done on regular basis and that staff are reminded to do
back up before their computers are sent out for repairs. Ensure data security
backups and protection of the LAN against data corruption.

·       
Work
with the IT Officer to update and maintain network documentation to include but
not limited to IP address, Network and Server system access, email creation
systems, upgrades and changes to original network, etc.

·       
Diagnose
hardware and software faults by questioning clients patiently about a problem
and explaining the procedures to them.

·       
Closely
collaborate with International and HQ IT team on help-desk, connectivity and
other in country and global IRC IT projects.

·       
Provide
technical input and support to the Imvepi office Local Area Network. Ensure
proper record keeping of breakdowns, problems and maintenance carried out.

·       
Any
other IT related tasks assigned by the Field Coordinator in consultation with
the IT Officer, IT Manager or Regional IT team to accomplish the overall
organizational goals.

Training,
Evaluation, and Testing

·       
Provide
regular user and support staff training, including training on basic care and
maintenance of computers and equipment for users which include training IRC
staff and guests on the safe handling and general operation of computers and
accessories and ensure that all IRC staff are in compliance with IT policies
and procedures

·       
Research
and suggest new technology as required by Regional and HQ IT.

·       
Prepare
and submit regular weekly, monthly and trip reports that provide sufficient
detail for HQ to understand the project and country office’s computer
environment, needs, IT staff availability and skill levels and future plans.

IT Asset Management

·       
Keep an
up-to-date ICT asset register by performing monthly asset verification for all
IT assets in the offices including Software & licenses (Box, WebEx and
Cyberoam FWs, Merakis).

·       
Create
and maintain IRC computer software/hardware inventory ensuring accuracy.

Policies and
Protocols

·       
Implement
available plans for repair of dysfunctional laptops, desktop computers,
photocopiers, printers, etc.

·       
Implement
appropriate protocols for regular maintenance of all IRC computer related
equipment.

·       
Implement
local IT Policy for IRC Uganda in coordination with IT Officer, IT Manager,
Field Coordinator and Regional IT support team.

Qualifications, Skills and Experience:

·       
The
ideal candidate for the International Rescue Committee (IRC) I.T Assistant job
placement must hold a Bachelor’s degree in Computer Science or an equivalent,
or equivalent technical work experience.

·       
Two to
three years of IT Support experience

·       
CCNA
course desired, MCSE or equivalent experience is a plus.

·       
At least
3 years of experience in IT profession

·       
Experience
installing, configuring, and managing both wired and wireless LAN, and
firewalls.

·       
Computer
imaging skills required.

·       
Outlook
and cloud backup experience required.

·       
Excellent
communication and interpersonal skills required.

·       
Fluency
in English (written and spoken) is required.

·       
Customer/Client
service experience

·       
Able to
work independently within a team environment

·       
Ability
to lift and carry 50 pounds from floor to a standard desktop.

How to Apply:

All suitably
qualified and interested candidates are encouraged to apply online at the link
below.

Click
Here

The IRC and IRC
workers must adhere to the values and principles outlined in IRC Way –
Standards for Professional Conduct.  These are Integrity, Service, and
Accountability.  In accordance with these values, the IRC operates and
enforces policies on Beneficiary Protection from Exploitation and Abuse, Child
Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and
Anti-Retaliation.

Deadline: 1^st July 2020

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