Fresher IT Officer Jobs – International Rescue Committee (IRC)

Job Title:         IT Officer (Fresher Job
Careers)
Organization: International
Rescue Committee (IRC)
Duty Station: Uganda
Reports to: Field
Coordinator
About US:
The International
Rescue Committee helps people whose lives and livelihoods are shattered by
conflict and disaster to survive, recover, and gain control of their future. It
was created by Albert Einstein more than 80 years and has been working in
Uganda since 1998. It has particularly working in the conflict zones where tens
of thousands of people have been kills and over 1.6 million displaced.
Following a peace agreement in 2006, Ugandans are returning home and looking to
rebuild their lives. The IRC is there to protect women and children from
violence and exploitation by fostering a safe environment and encouraging
education, and is supporting farmers and small businesses, and helping
communities promote peace and long-term development.
Job Summary: 
The IT Officer will be primarily responsible with assisting and facilitating
the installation and configuration of IT infrastructure, staff training and
operations of IT activities in IRC Yumbe office. The IT Officer will offer 1st
and selected 2nd level support to the Country Program IT team and work closely
with the Field Coordinator and IT Manager and on request with the Operations
Coordinator and Regional IT Director and all program sectors to ensure proper
ICT functioning and support.
Key Duties and Responsibilities:  
IT Support –
Provide Level 1 and Level 2 Support
·       
Work
with end-users or IT Manager (or Service Desk) on resolving Level 1 issues in
IRC Yumbe offices.
·       
Resolve
or escalate Level 2 and Level 3 issues on request to appropriate internal or
external resource (IT Manager, IHUB) as necessary.
·       
Liaise
with various in country Internet Service Providers (ISP) for the purpose of
improving the system and resolving any breakdown in internet services.
·       
Ensure
that antivirus programs on each machine are updated regularly.
·       
Work
with Help desk to create email addresses, update mailing lists, and keep proper
tracking of email addresses.
Installation &
Configuration and maintenance:
·       
Offer
systems administrative support to the Servers, Windows server 2016 operating
system, Domain and essential network services.
·       
Desktop/laptop
hardware and software, and peripherals, using IRC standard Windows 7/10
operating system image.
·       
Local
Area Network, wireless network, peer-to-peer or client server architecture, as
appropriate.
·       
Provide
monitoring reports with information on condition of network and ISPs to the IT
Manager to assist with timely upgrades and necessary changes
·       
Ensure
SUN 4.4.2 and QA BI is properly installed and functional on all Finance
departmental computers in the office.
Maintenance, Repair
& Security:
·       
Perform
preventative maintenance on all IRC computers and network resources.
·       
Ensure
that server backup is done on regular basis and that staff are reminded to do
back up before their computers are sent out for repairs. Ensure data security
backups and protection of the LAN against data corruption.
·       
Work
with the IT Manager to update and maintain network documentation to include but
not limited to IP address, Network and Server system access, email creation
systems, upgrades and changes to original network, etc.
·       
Diagnose
hardware and software faults by questioning clients patiently about a problem
and explaining the procedures to them.
·       
Closely
collaborate with International and HQ IT team on help desk, connectivity and
other in country and global IRC IT projects.
·       
Provide
technical input and support to the Yumbe office Local Area Network. Ensure
proper record keeping of breakdowns, problems and maintenance carried out.
·       
Any
other IT related tasks assigned by the IT Manager or Regional IT team to
accomplish the overall organizational goals.
Training,
Evaluation, & Testing:
·       
Provide
regular user and support staff training, including training on basic care and
maintenance of computers and equipment for users which include training IRC
staff and guests on the safe handling and general operation of computers and
accessories and ensure that all IRC staff are in compliance with IT policies
and procedures
·       
Research
and suggest new technology as required by Regional and HQ IT.
·       
Prepare
and submit regular weekly, monthly and trip reports that provide sufficient
detail for HQ to understand the country office’s computer environment, needs,
IT staff availability and skill levels and future plans.
IT Asset Management
·       
Keep an
up-to-date ICT asset register by performing monthly asset verification’s for
all IT assets in the Yumbe offices including Software & licenses (Box,
WebEx and Cyberoam FWs, Merakis).
·       
Create
and maintain IRC computer software/hardware inventory ensuring accuracy.
Policies &
Protocols:
·       
Implement
available plans for repair of dysfunctional laptops, desktop computers,
photocopiers, printers, etc.
·       
Implement
appropriate protocols for regular maintenance of all IRC computer related
equipment.
·       
Implement
local IT Policy for IRC Uganda in coordination with IT Manager, Operations
Coordinator and Regional IT support team.



Qualifications, Skills and Experience:
·       
The ideal
candidate for the International Rescue Committee (IRC) IT Officer job must hold
a Bachelor’s degree in Computer Science or an equivalent
·       
Two to
four years of IT Support experience
·       
CCNA
course desired, MCSE or equivalent experience is a plus.
·       
At least
2 years of experience in IT profession
·       
Experience
installing, configuring and managing both wired and wireless LAN, and
firewalls.
·       
Computer
imaging skills required.
·       
Outlook
experience required.
·       
Excellent
communication and interpersonal skills required.
·       
Customer/Client
service experience
·       
Able to
work independently within a team environment
·       
Ability
to lift and carry 50 pounds from floor to a standard desktop.
·       
Traits:
·       
Strong
sense of personal integrity.
·       
Attention
to detail.
·       
Strong
supervisory skills.
·       
Ability
to multi-task.
·       
Team
spirit and problem solving abilities.
·       
Commitment
to succeed
·       
High
sense of urgency
·       
Strong
follow-up skills
·       
Language
Skills:  Fluency in English (written and
spoken) is required.
How to Apply:
All interested
applicants should apply online at the link below.
Deadline: 10th June 2020
For more of the
latest jobs, please visit http://www.theugandanjobline.com 
or find us on our facebook page https://www.facebook.com/UgandanJobline

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