Job Title: End User Support Administrator
Organization: Makerere
University, Kampala (MUK)
Duty Station: Kampala,
Uganda
Reports to: Principal
End User Support Administrator
About US:
Makerere University,
Kampala is Uganda’s largest and oldest institution of higher
learning, first established as a technical school in 1922. It became
an independent national university in 1970. Today, Makerere University is
composed of nine colleges and one school offering programmes for about 36,000
undergraduates and 4,000 postgraduates.
Key Duties and Responsibilities:
·
Effectively
manage all ICT related queries originating from end users
·
Implement
the public relations function for DICTS
·
Coordinate
performance monitoring of various information systems and services from an end
user perspective
·
Manage
DICTS operational meetings for internal staff
·
Act as a
secretary to various University ICT committees to which DICTS is a Secretariat
·
Undertake
periodic surveys and analysis of the perception of users about various
information systems and services as well as the performance of DICTS
·
Disseminate
information related to ICT facilities, policies and procedures to end users
·
Handling
any other duties which may be assigned by the End User Support Manager from
time to time
Qualifications, Skills and Experience:
·
The
applicant must hold an Honours Bachelor’s degree in ICT or related field from a
recognized institution
·
One year
of experience supporting ICT users and must have both hardware and software
skills.
·
Experience
in hardware and software trouble shooting
·
Good
conceptual skills
·
Initiative
and innovation
·
Good
interpersonal skills
·
Output –
oriented work habits
·
Age
Limit: Below 40 years
How to Apply:
All candidates are
encouraged to send their applications using this link, Click
Here and upload their full details of your biodata, education,
qualifications, work experience, and all the other required information,
including your Curriculum Vitae, Certificates, Transcripts, and at least three
reference letters addressed to;
The Director
Human Resources
P.O. Box 7062
Kampala.
Deadline: 18th May 2020 by 17.00 Hours EAT.
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