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Job Title:    IT Support Officer

Organization:  National
Medical Stores (NMS)

Duty Station:  Uganda

Reports to: Senior
IT Support Officer

Reference Number: NMS/2020/27

About US:

National Medical
Stores (NMS) is an autonomous Corporation that was established by an Act of
Parliament in 1993. Our mandate is to Procure, Store and Distribute medicines
and other medical supplies to health facilities.

Job Summary:  The IT Support Officer mainly provides first
level support for NMS IT operations through direct and indirect contact with
the NMS internal users, within the defined IT Policies and Procedures and
agreed Service Level Agreements.

Key Duties and Responsibilities:

Incident Management

·       
All
incidents and requests accurately registered within the designated tools at the
time of occurrence.

·       
Maintain
first call resolution at a level agreed with the immediate supervisor.

·       
Ensure
that there are no actionable incidents or requests that remain unresolved more
than the agreed number of days after registration.

·       
Prepare
an accurate and complete Shift Report at the end of shift.

Configuration
Management

·       
Ensure
that configuration management records and documentation updated at the time
that an Incident or request is resolved.

Workflow Management

·       
Ensure
that accurate and complete checklist(s) of assigned critical systems is in
place.

·       
Ensure
that the checklist(s) above are executed as agreed with the immediate
supervisor.

Service Level
Management

·       
Answer/respond
to the helpdesk in a timely manner, with standard script as agreed with the
immediate supervisor.

·       
Respond
to support requests through the official channels within the existing helpdesk
policy.

·       
Ensure
that all problems and outages are appropriately communicated according to the
existing helpdesk policy.

·       
To be on
time for rostered shift changes.

Compliance
Management

·       
Comply
with all regulatory requirements.

·       
Adhere
to all the corporation’s policies and procedures.

·       
Acts in
an ethical way when dealing with corporation’s assets and other people.

Qualifications, Skills and Experience:

·       
The
ideal applicant for the National Medical Stores (NMS) IT Support Officer job
opportunity must hold an Honour’s Bachelors of IT degree, BSC in IT, BSC in
Computer Science, BSC in Information Systems, Bachelor of Business Computing

·       
Certification
like CISCO, Micro soft Certified Engineer, Oracle Certification, Linux training

·       
At least
one year of working experience in a commercially oriented organization

How to Apply:

All suitably
qualified and interested applicants should submit an online application. Please
scan your academic qualifications: Degree/Diploma qualifications, Curriculum
Vitae, Uganda Advanced Certificate of Education, Uganda Certificate of
Education and other relevant academic documents and National Identity Card
(both faces) and submit them online at the link below:

Click Here

The application
letter should be addressed as below and should be scanned and sent online to:

The Chief Human Resource
and Administration Officer,

National Medical
Stores,

P.O Box 16, Entebbe,

Plot 4-16 Nsamizi
Road,

Entebbe- Uganda.

Note:

·       
Only
shortlisted candidates will be contacted. If you don’t hear from us, one month
from the date of closure of receipt of applications, consider your application
unsuccessful.

·       
Candidates
should attach all relevant academic documents as One File

·       
Please
note that National Medical Stores reserves the right to verify documents
attached with the relevant awarding institutions to authenticate their
validity. Any form of canvassing will lead to automatic disqualification.
National Medical Stores is an equal opportunity employer.

Deadline: Tuesday 19th May 2020 by 5: 00pm.

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