The Ugandan Jobline

Job Title:      Customer Service Agent (Several No
Experience Job Opportunities)

Organization: Fenix International

Duty Station: Jinja, Uganda

About US:

Fenix International
is a next-generation energy company. Our mission is to transform our customers’
quality of life through disruptive innovation in energy and financial services.
To date, Fenix has sold over 300,000 Solar Home Systems in Uganda and Zambia,
bringing clean, reliable power for lights, phones, radios, TV and much more to
over 1,500,000 people.

Job Summary:  Fenix prides itself on always putting the
customer first; the Customer Service Agents are at the forefront of providing
world class customer service to our ReadyPay customer across Uganda. As the
main point of contact, the role is to deal with and help resolve any customer
complaints while giving the best possible customer experience as well as going
beyond their call of duty when required.

Key Duties and Responsibilities:  

Creating a Positive
Customer Experience

·       
Receiving
customers and treat them with respect and dignity

·       
Receive
incoming calls from Fenix customers

·       
Be
empathetic and compassionate while dealing and managing customers complaints

·       
Educate
and emphasis to customers about the finance agreement they are signing and the
commitment they are making with Fenix.

·       
Exercise
patience with customers and make sure to follow up on all customer issues until
they are fully resolved.

·       
Make
courtesy calls to Fenix customers as may be required.

·       
Endeavor
to give all Fenix customers great end to end customer experience

·       
Relationship
management to increase client retention

·       
Always
enter accurate and honest information into the Fenix data systems.

·       
Capture
data of high quality that can be used to better serve our customers.

Product Knowledge

·       
Learn
all product details, specifications, prices, and capabilities so as to be
equipped with all product information.

·       
Always
provide accurate product information to customers and never oversell or lie to
customers about our product capabilities.

·       
Demonstrate
the ability to diagnose and resolve technical issues with ReadyPay and other
Accessories

·       
Should
be able to demonstrate an in-depth understanding of the customer finance agreement

·       
Take
initiative to continuously improve your product knowledge and soft customer
service skills to better serve our customers and develop your career.

Administrative and
Team Building

·       
Escalate
unresolved issues or questions to your immediate supervisor.

·       
Support
in building Fenix conducive environment for both internal and external
customers

·       
Provide
ideas, feedback and contributions to Fenix Strategy on how to improve the
customer experience

·       
Any
other duties as may be assigned from time to time

Assist in Sales /
Cross Selling

·       
Through
creating good rapport with existing customers, he/she should be able to
identify new sales leads and communicate to the sales team

·       
Cross
selling to existing customers

Qualifications, Skills and Experience:

·       
The applicant
must hold a Degree or diploma in a relevant field from a recognized i
institution

·       
Should
be fluent in at least 3 or more local languages including Luganda

·       
Conversant
with use of computers

·       
Excellent
interpersonal skills

·       
Should
demonstrate both verbal and written communication skills 

Desired skills

·       
Ability
to work in teams or independently

·       
Critical
thinking skills (ability to think outside the box)

·       
Good
problem solving skills (solutions oriented)

·       
Good
influencing and negotiation skills

·       
Flexibility
with ability to work under pressure to meet deadlines

·       
Willingness
and desire to learn new ideas

How to Apply:

All candidates
should apply online at the link below.

Click
Here

Deadline: 8th March 2020

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