Several Fresher Customer Care Officer Job Opportunities – Watu Credit

Organization: Watu Credit
Duty Station: Kampala, Uganda
About US:
Watu Credit is a
dynamic fast-growing non-bank finance company that harnesses technology to
offer both secured and unsecured lending primarily via mobile services.
Headquartered in Mombasa (Kenya), Watu Credit aims to become the leading
African provider of a broad set of inclusive financial products, delivered
through technology in a fast, efficient and professional manner. The Company
commenced its business operations in July 2015 with expansion into Uganda and
Nigeria in 2019. Our clear vision is to be the best provider of short and
medium-term loan products tailored to the exact needs of our target customers
and delivered through mobile technology.
Job Summary:  The Customer Care Officers will be responsible
for contributing to the effective running of the day-to-day operations at the
Branch by ensuring that all customers get value for every resource (money, time
and expertise) they utilize through excellent customer service for total
Key Duties and Responsibilities:  
visitors warmly with a smile and make sure they are comfortable.
Watu Credit Ltd and implementing the Company’s Customer Care plan within the
assigned mandate.
Watu Credit Ltd customer service standards in serving the Company’s existing
customers as well as in attracting new customers and expanding customer base.
sustainable relationships and trust with customer accounts through open and
interactive communication.
live chats with potential customers who visit the Watu Credit Website to ensure
they are well informed, and they receive all the needed customer support.
and responding to customer service account inquiries on account balances,
transaction details, statements and fees and charges.
an up-to-date database of clients’ information and documentation including
payment schedules, insurance and logbooks records.
product or service problems by clarifying the customer’s complaint; determining
the cause of the problem; selecting and explaining the best solution to solve
the problem. expediting correction or adjustment; following up to ensure
to the Customer Care line, routing calls to a specific department(s) and
referring customers to appropriate Watu Credit services and representatives.
SMS code through generating daily SMS reports and respond accordingly to
enhance efficient communication with customers.
customer information on to a computer database for monitoring of call and
visitors’ logbook.
and handling customer complaints or escalating to a manager.
a conducive environment in the front office for both staff and clients and
coordination of cleaning at the Branch.
for proper arrangement and layout of the front office to ensure good ambience
and display of promotional materials.
charge of customer inflow and queue management.
and presenting weekly and monthly reports to the Branch Manager on customer
contact on all touchpoints and trends of customer queries/complaints.
in marketing campaigns to create awareness of Watu Credit products.
customer feedback on service and areas of improvement.

Qualifications, Skills and Experience:
applicant must hold a Diploma/ Degree in Marketing, Customer Service,
Hospitality, Communication or related studies.
experience in customer service (at least 2 years) required, with
micro-finance/asset finance industry experience considered an advantage.
communication skills.
analytical & problem-solving skills.
to adapt quickly and work independently.
Good PC skills.
English and Luganda.
How to Apply:
All qualified
candidates are invited to submit Cover Letter, detailed CV, earliest start date
and wage expectation to
Please make sure your present location is clearly stated in the application
Deadline:  13th
March 2020
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