The Ugandan Jobline

Job Title: Customer
Relations Representative

Organisation:
Medequip (U) Limited

Duty Station:
Kampala, Uganda

Reports to:
Customer Relations Officer & Chief Executive Officer

About US:

Medequip (U) Limited
is one of the leading distributors of medical equipment, supplies and
consumables in Uganda, especially imaging and radiology, critical care,
surgical, and medical furniture.

Job Summary:  The position of the Customer Relations
Representative is very crucial in the company. It is a position, which
requires high-level commitment, competency, integrity and trustworthiness.

Key Duties and Responsibilities:  

·       
Manage
large amounts of incoming calls

·       
Generate
sales leads through social media platforms

·       
Identify
and assess customers’ needs to achieve satisfaction

·       
Build
sustainable relationships and trust with customer accounts through open and
interactive communication

·       
Provide
accurate, valid and complete information by using the right methods/tools

·       
Meet
personal/customer service team sales targets and call handling

·       
Handle
customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution

·       
Keep
records of customer interactions, process customer accounts and file documents

·       
Follow
communication procedures, guidelines and policies

·       
Compile
reports on overall customer satisfaction

·       
Managing
social media platforms (Whatsapp, Facebook, LinkedIn, tweeter)

·       
Responding
to customers’ queries online

·       
Maintain
documentation of customer contact and account updates

·       
Create
and maintain a list/ database of prospect clients

·       
Provide
guidance and assistance to the company and staff in all aspects in Customer
Service

·       
Improve
customer service experience, create engaged customers and facilitate organic
growth

·       
Open and
maintain customer accounts by recording account information

·       
Set a
clear mission and deploy strategies focused towards that mission

·       
Deliver
quality information and services face to face, telephone and email to both
internal and external customers

·       
Proactively
assist in completion of data entry as directed/requested based on current
procedures and deadlines

·       
Maintain
and update information/data on the knowledge base

·       
Provide
support and accurate and timely responses to requests for information both
written and verbal

·       
Monitor
procedures to improve performance in administrative and workflow processes in
conjunction with the customer service team and system requirements

·       
Resolve
product or service problems by clarifying the customers complaint, determining
cause of the problem; selecting and explaining the best solution to solve
problems, expediting correction adjustment, following up on the resolution

·       
Maintain
financial accounts by processing customer adjustments

·       
Recommend
potential products or services to management by collecting customer information
and analyzing customer needs

·       
Contribute
team effort by accomplishing related results as needed

Qualifications, Skills and Experience:

·       
The
applicant must hold a Bachelor’s degree in Business studies or any other
related discipline

·       
One year
of experience in customer relations related work

·       
Must be
computer literate especially word, Excel and Quick books

·       
Able to
work well under pressure and in a busy environment,

·       
Able to
prepare reports

·       
Should
possess excellent presentation skills.

·       
Must
have a proactive mind

·       
Must
have good analytical, communication and report writing skills

·       
Must be
flexible, quick to adapt and self-motivated

How to Apply:

All suitably
qualified candidates are encouraged to send their applications, resume and
academic transcripts as one document to humanresource@medequipltd.com and copy  juliet@medequipltd.com, albear.rizkalla@medequipltd.com

Deadline: 13^th March 2020

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