Fresher Service Desk Officer Job Opportunities – Pride Microfinance Limited (MDI) (Pride)

Job Title:       Service Desk Officer
Pride Microfinance Limited (MDI) (Pride)
Duty Station:
Kampala, Uganda
Reports to:  The 
Manager  ICT  Infrastructure 
About US:
Pride Microfinance
Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in
Uganda with 34-networked branches and 10 contact offices countrywide; regulated
by Bank of Uganda under the MDI Act, 2003.
Job Summary:  The 
Service  Desk  Officer 
will  be  responsible 
for  providing  first  and 
second  line  technical 
support  in  analyzing, 
diagnosing  and  resolving 
ICT  issues  for 
Pride  staff.
Key Duties and Responsibilities: 
·       Act 
as  a  first 
point  of  contact 
for  phone  calls 
and  emails  from 
Pride  staff  regarding 
IT  issues  and 
·       Receive, 
log  and  manage 
calls  from  Pride 
staff  via  telephone 
and  e-mail
·       Troubleshoot 
IT  related  problems 
for  systems  and 
·       Troubleshoot 
basic  network  issues
·       Escalate 
unresolved  calls  to 
relevant  unit
·       Follow 
up  on  the 
status  of  issues 
and  communicate  progress
·       Contact 
approved  service  centre 
on  issues  that 
cannot  be  resolved 
·       Provide 
basic  in-house  training 
in  applications  used 
by  Pride
·       Provide 
training  material  for 
·       Provide 
statistics  for  weekly 
call/email  issues  and 
prepare  report  on 
·       Draft 
documentation  to  assist 
Pride  staff  with 
information  on  ICT 

Qualifications, Skills and Experience:
·       The ideal candidate  should 
posses  a  Bachelor’s 
degree  from  a 
reputable  institution  in 
Computer  Science  or 
in  any  other 
relevant  field.   
·        Should 
have  Certifications  in 
·       Should 
possess  2  principal 
passes  at  A’ 
·       Should 
posses  credits  and 
or  a  pass 
in  Mathematics  and 
English  at  O’level
·       At 
least  2  years  of working  experience  in 
a  busy  ICT 
environment  preferably  within 
a  banking  institution.
·       Should 
have  a  high 
degree  of  integrity, 
customer  awareness,  interpersonal,  communication 
and  reporting  skills. 
·       The 
ideal  candidate  should 
be  self-driven  with 
high  levels  of 
integrity,  business  acumen, 
efficiency  and  compliance. 
She  /he  should 
also  be  well 
versed  with  use 
of  IT.
How to Apply:

All suitably qualified and
interested candidates are encouraged to apply online by following the procedure,

·       Create an

·       Fill in your
personal information and upload your Curriculum Vitae (CV), including all your
scanned academic credentials, 3 letters of recommendation from each of the
referees and a passport photo.

·       Submit
online i.e. no hard copy deliveries will be accepted

Deadline: 4th April
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