Job Title: Service Desk Officer
Organization:
Pride Microfinance Limited (MDI) (Pride)
Duty Station:
Kampala, Uganda
Reports to: The
Manager ICT Infrastructure
About US:
Pride Microfinance
Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in
Uganda with 34-networked branches and 10 contact offices countrywide; regulated
by Bank of Uganda under the MDI Act, 2003.
Job Summary: The
Service Desk Officer
will be responsible
for providing first and
second line technical
support in analyzing,
diagnosing and resolving
ICT issues for
Pride staff.
Key Duties and Responsibilities:
· Act
as a first
point of contact
for phone calls
and emails from
Pride staff regarding
IT issues and
queries
· Receive,
log and manage
calls from Pride
staff via telephone
and e-mail
· Troubleshoot
IT related problems
for systems and
infrastructure
· Troubleshoot
basic network issues
· Escalate
unresolved calls to
relevant unit
· Follow
up on the
status of issues
and communicate progress
· Contact
approved service centre
on issues that
cannot be resolved
internally
· Provide
basic in-house training
in applications used
by Pride
· Provide
training material for
trainings
· Provide
statistics for weekly
call/email issues and
prepare report on
trends
· Draft
documentation to assist
Pride staff with
information on ICT
usage.
Qualifications, Skills and Experience:
· The ideal candidate should
posses a Bachelor’s
degree from a
reputable institution in
Computer Science or
in any other
relevant field.
· Should
have Certifications in
CCNA.
· Should
possess 2 principal
passes at A’
level
· Should
posses credits and
or a pass
in Mathematics and
English at O’level
· At
least 2 years of working experience in
a busy ICT
environment preferably within
a banking institution.
· Should
have a high
degree of integrity,
customer awareness, interpersonal, communication
and reporting skills.
· The
ideal candidate should
be self-driven with
high levels of
integrity, business acumen,
efficiency and compliance.
She /he should
also be well
versed with use
of IT.
How to Apply:
All suitably qualified and
interested candidates are encouraged to apply online by following the procedure,
· Create an
Account
· Fill in your
personal information and upload your Curriculum Vitae (CV), including all your
scanned academic credentials, 3 letters of recommendation from each of the
referees and a passport photo.
· Submit
online i.e. no hard copy deliveries will be accepted
Deadline: 4th April
2020
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