Fresher Service Desk Officer Job Opportunities – Pride Microfinance Limited (MDI) (Pride)

  Information Technology (IT) and Data Jobs in Uganda, Uncategorized

Job Title:       Service Desk Officer

Organization:
Pride Microfinance Limited (MDI) (Pride)

Duty Station:
Kampala, Uganda

Reports to:  The 
Manager  ICT  Infrastructure 

About US:

Pride Microfinance
Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in
Uganda with 34-networked branches and 10 contact offices countrywide; regulated
by Bank of Uganda under the MDI Act, 2003.

Job Summary:  The 
Service  Desk  Officer 
will  be  responsible 
for  providing  first  and 
second  line  technical 
support  in  analyzing, 
diagnosing  and  resolving 
ICT  issues  for 
Pride  staff.

Key Duties and Responsibilities: 

·       Act 
as  a  first 
point  of  contact 
for  phone  calls 
and  emails  from 
Pride  staff  regarding 
IT  issues  and 
queries

·       Receive, 
log  and  manage 
calls  from  Pride 
staff  via  telephone 
and  e-mail

·       Troubleshoot 
IT  related  problems 
for  systems  and 
infrastructure

·       Troubleshoot 
basic  network  issues

·       Escalate 
unresolved  calls  to 
relevant  unit

·       Follow 
up  on  the 
status  of  issues 
and  communicate  progress

·       Contact 
approved  service  centre 
on  issues  that 
cannot  be  resolved 
internally

·       Provide 
basic  in-house  training 
in  applications  used 
by  Pride

·       Provide 
training  material  for 
trainings

·       Provide 
statistics  for  weekly 
call/email  issues  and 
prepare  report  on 
trends

·       Draft 
documentation  to  assist 
Pride  staff  with 
information  on  ICT 
usage.

Qualifications, Skills and Experience:

·       The ideal candidate  should 
posses  a  Bachelor’s 
degree  from  a 
reputable  institution  in 
Computer  Science  or 
in  any  other 
relevant  field.   

·        Should 
have  Certifications  in 
CCNA.

·       Should 
possess  2  principal 
passes  at  A’ 
level

·       Should 
posses  credits  and 
or  a  pass 
in  Mathematics  and 
English  at  O’level

·       At 
least  2  years  of working  experience  in 
a  busy  ICT 
environment  preferably  within 
a  banking  institution.

·       Should 
have  a  high 
degree  of  integrity, 
customer  awareness,  interpersonal,  communication 
and  reporting  skills. 

·       The 
ideal  candidate  should 
be  self-driven  with 
high  levels  of 
integrity,  business  acumen, 
efficiency  and  compliance. 
She  /he  should 
also  be  well 
versed  with  use 
of  IT.

How to Apply:

All suitably qualified and
interested candidates are encouraged to apply online by following the procedure,

Click Here

·       Create an
Account

·       Fill in your
personal information and upload your Curriculum Vitae (CV), including all your
scanned academic credentials, 3 letters of recommendation from each of the
referees and a passport photo.

·       Submit
online i.e. no hard copy deliveries will be accepted

Deadline: 4th April
2020

For more of the latest jobs, please visit https://www.theugandanjobline.com  or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs