The Ugandan Jobline

Job Title:      SAP HCM Support Analyst

Organization:
Umeme

Duty Station: Kampala,
Uganda

Reports to: Software
Services Manager

About US:

Umeme Limited is the
largest energy distributor in Uganda, distributing 97 percent of all
electricity used in the country. The shares of the stock of the company are
listed on the Uganda Securities Exchange and are cross listed on the Nairobi
Stock Exchange.

Job Summary:  The SAP HCM Support Analyst will be responsible
for: Providing maintenance & support services to business process owners on
the SAP HCM module especially payroll. The incumbent will continually review
and improve business processes through the implementation of system
enhancements to the SAP HCM environment. The job fulfils an integral role in the
implementations of new functionality and applications.

Job Purpose: Ensure
that SAP HCM environment is maintained and supported in accordance with SAP
best practices and that any enhancements are fit-for-purpose.

Key Duties and Responsibilities:  

·       
Develop,
design and deliver the processes required to support the HCM Function

·       
Ensure
that appropriate service levels and quality standards are maintained

·       
Ensure
compliance with IT governance standards and procedures

·       
Analyze
and apply required configuration changes or development to fulfil change
requests.

·       
Develop
and review business cases, functional specifications, blueprints, and all other
associated documentation

·       
Establish
and maintain regular meetings with different user group representatives
(management) to proactively encourage process and system improvement in line
with the strategic objectives of the Umeme

·       
Facilitate
workshop sessions to determine requirements and possible changes to business
processes

·       
Review
and update business requirements documents and technical specifications
documents on a periodic basis

·       
Maintain
process designs (in Visio or any required modelling tool), technical
specifications, Training manuals and test packs to ensure all changes are
reflected in the relevant documentation.

·       
Ensure
accurate maintenance of all technical documentation

·       
Store
all application and related documentation in a centralized repository for
future knowledge transfer purposes

·       
Receive
a call logged via Help desk for 2nd line support

·       
Prioritize
response in terms of the levels of severity

·       
Attend
to the user via phone or alternatively in person if required to resolver the
problem

·       
Close
the call if the problem is solved and update the call logging applications
accordingly

·       
Escalate
any unsolved problems to line manager

Qualifications, Skills and Experience:

·       
The
ideal applicant for the Umeme SAP HCM Support Analyst job must hold a
Bachelor’s degree from a recognized university

·       
SAP
Certification in HCM

·       
Business/
System Analysis Certification

·       
A
minimum of five (5) years’ experience of working as an SAP support Analyst in
SAP HCM especially payroll

·       
Extensive
experience in working within business solution teams performing IT application
development and maintenance functions (planning, design, development, testing
and implementation)

·       
Practical
experience implementing new and supporting business-specific IT Solutions

·       
Strong
analytical skills

·       
High
level of technical competency

·       
Good
communication and interpersonal skills and ability to work with others

·       
Negotiation
skills

·       
Ability
to effectively facilitate workshops with business users/application vendors/
etc. in order to jointly design a process or application solution.

·       
Time
management

·       
Honesty
and integrity

·       
Attention
to detail

·       
Persistence,
and ability to follow through and bring tasks to completion

How to Apply:

All suitably
qualified candidates are encouraged to apply online at the link below.

Click
Here

Deadline: 13^th March 2020

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