Fresher Tech Support Engineer Job Careers – Beyonic

Organisation: Beyonic
Duty Station: Kampala, Uganda
About US:
Who We Are Founded in Uganda in 2013 to help organizations
transition from cash to digital payments, Beyonic is a fintech startup with a
passion for improving digital financial infrastructure, services, and access
for enterprises operating in emerging market economies. We connect enterprise
customers to millions of base-of-the-pyramid consumers on 25 mobile networks
and >20 banks in 9 countries, and growing. We are looking for a software
engineer to join our technical support team.
Key Duties and Responsibilities:  
 Providing technical support to
internal teams
Proactively test and monitor system performance
Software testing, deployment and support
Systems and database administration,
troubleshooting and maintenance
Ensure customer satisfaction and provide
professional technical customer support
Tag, track, analyse, and resolve L2-L3 queries
through Intercom
Communicate and coordinate closely with L1-L2
support colleagues and other internal and technical teams as necessary
Work with the customer support team members and
other Beyonic team members to resolve customer queries as quickly and
efficiently as possible.
Document and track technical customer support
issues and suggest and implement long term solutions to key tech support issues
Providing technical support to external customers
Communicate and respond promptly to L2-L3
customer inquiries through various channels -Mobile Phone, Email, Skype,
WhatsApp and Intercom
Acknowledge and resolve customer complaints
Set up customer accounts, including set up
sub-organizations, create users, add rules, add wallets and do deactivations
Liaise with third-party partners e.g. the
Telecoms, banks, and other stakeholders, to investigate and resolve relevant
arising technical queries
Other responsibilities:
Other tasks as reasonably assigned

Qualifications, Skills and Experience:
The applicant must hold a Bachelors (BSc) in
Electrical, Telecommunications and/or Software Engineering or equivalent work
Two years of experience as an advanced
programmer or equivalent experience in required technologies
Fintech, tech, finance, banking, customer and
technical support, start-up/entrepreneurial experience all significant
Programming languages, databases & frameworks
Strong, demonstrable experience in Python and
Working knowledge of Java, C#/.Net and PHP are a
Experience with highly-available distributed
Experience with MySQL
Knowledge of Celery, RabbitMQ, Git and Mercurial
are a plus
Knowledge of TDD and Agile software development
are a plus
Software development methodology & tools:
Understanding of Test Driven Development and
agile software development methodology and tools
Familiarity with distributed version control
systems and continuous integration tools
Familiarity with Google cloud compute engine is
a plus
Operating systems:
Linux/Unix administration, programming,
Working knowledge of programming on Windows
Mobile: Android and IOS software development
skills are a plus
Recruitment Criteria We are looking for
candidates who are passionate, solutions-focused, outputs-driven, organized,
and self-motivated
Strong English language communication skills
(written and verbal);
Organized, proactive, flexible, and hands-on
approach to your work;
Skilled at solving problems and finding solutions
under pressure.
How to Apply:
All candidates should submit their updated CVs, three
verifiable references, and a letter of interest to​ and copy ​
In your letter, please addresses some or all of the below:
What motivates you and how you, in turn, prefer
to work with others
Why you want to work with Beyonic
What specifically would you bring to Beyonic’s
global technical support team
Deadline: 10th
March 2020
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