Job Title:
Organization:
Umeme
Duty Station: Kampala,
Uganda
Reports to: IT
Service Delivery Manager
About US:
Umeme Limited is the
largest energy distributor in Uganda, distributing 97 percent of all
electricity used in the country. The shares of the stock of the company are
listed on the Uganda Securities Exchange and are cross listed on the Nairobi
Stock Exchange.
Job Summary: The ICT Support Officer will provide front
line IT support for UMEME computer users
Key Duties and Responsibilities:
·
Provide
second line support services to UMEME IT users.
·
Following
up on open tickets and providing feedback to users
·
Managing
IT helpdesk reports and escalations
·
Offer
1st line support for OICS Touchpay and ULTIMA
·
Resolve
user issues assigned by the help desk, in a fast efficient manner.
·
Configure
new computers, and install software and hardware components as required.
·
Report
work completed to UMEME help desk and escalates unsolved issues.
·
Participate
in IT projects, as required.
·
Update
software patches it and version management.
·
Deliver
and maintain IT equipment, in Kampala and upcountry.
·
Install
Anti-virus and upgrades.
·
Evaluate
Software & Hardware
·
General
support duties and other tasks as required.
·
On-standby
support for Call Centre and Work Management Centre ensure that systems and
applications are up and running.
·
Support
Lugogo Offices in general, these include Stores, Planning, Survey, AMR,
Engineering, Safety, Security, CCD among others.
Qualifications, Skills and Experience:
·
The
ideal applicant for the Umeme ICT Support Officer job must hold a Bachelor’s Degree
in IT or its equivalent
·
At least
two years’ experience in a similar support role.
·
Honesty
and Integrity
·
Attention
to detail
·
Accuracy
·
Customer
Care Experience/Dealing with customers over the phone
·
Experience
of a help desk administration
·
Good
communication skills both written and oral
How to Apply:
All suitably
qualified candidates are encouraged to apply online at the link below.
Deadline: 10th March 2020
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