Job Title: Country Service Manager
Organization:
Letshego Uganda
Duty Station: Kampala, Uganda
About US:
Letshego Uganda is a
retail financial services business offering a range of financial products to
the retail market in Uganda. Letshego Uganda is regulated by Uganda
Microfinance Regulatory Authority and is one of the 11 subsidiaries of Letshego
Holdings Limited across Africa. .
Key Duties and Responsibilities:
· To ensure that LUL has effective standards
for service delivery, policies, procedures and a customer service framework
that promotes superior customer experience.
· To ensure that the “look and feel of all
customer touch points across the network are standardized and aligned with the
brand and its promise.
· To promote a culture of a customer centric
sales and service and to ensure that the necessary competencies are nurtured
and sustainably adopted within the network.
Qualifications, Skills and Experience:
· The ideal applicant must hold a university
Degree
· At least five years’ successful experience in
service delivery within the financial services industry of which 3 are at a
customer service experience / quality managerial level.
· Experience in working with and delivering
results through various channels, including both face-to-face and electronic
media interactions.
· Experience with designing and implementing
customer experience plans at a country level.
· Possession of clear thought and expression;
both verbal and written, together with the ability to mix and converse freely
with all levels high level with professional service providers, agencies and
regulators.
How to Apply:
All suitable
candidates please deliver your application to: Reception
Letshego Uganda , 9
Wampewo Avenue, Kololo Kampala
Deadline: 27tth March 2020
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