Job
Title: Bakery Operations Manager
Organisation: FIG Consult Limited (Bakery)
Duty Station: Kampala, Uganda
About US:
FIG Consult Limited
is recruiting for its client. The Bakery currently produces a range of high
quality baked goods including cakes, bread, pastries, cookies and desserts.
Job Summary: The Bakery Operations Manager will ensure a
tight control environment, adherence to quality standards, compliance and
customer service
Key Duties and Responsibilities:
Finance and
Administration:
Company
policies, procedures, manuals, compliance and quality standards:
·
To
develop and continually update policies, procedures and standards for quality,
customer service, hygiene, health & safety, statutory and regulatory
compliance.
·
To train
all staff, and run periodic refresher courses on company policies and
procedures, embedding a strong quality, control and risk management culture
among staff.
Control
environment: To
enforce a strict control environment which ensures that the company policies
are complied with, and company’s resources are safeguarded through:
·
Tight controls
over the procurement process including who procures, which suppliers, which
brands, expiry dates; – effective supply chain management to ensure no
stockouts
·
Ensure value-for-money
and efficiency in procurement
·
Strong controls
over inventory management from goods inwards, to storage, issuance,
record-keeping, usage and output, periodic stock takes, procurement
requisitions
·
Strict monitoring
of production losses, stock recalls -tight controls over cash handling, café
reconciliations
·
Accurate
record keeping on assets and small equipment registers, physical asset verification
at least twice a year.
·
Effective
maintenance cycle to ensure fixed assets are kept in good working condition –
to audit products made and validate to production schedule and production slip
ERP System:
·
Effective
setup, supervision, updating of the POS ERP system.
·
Ensure
access rights are correctly defined.
·
Continuous
training of users on the system.
·
Continuous
engagement with the vendor to maximise value out of the system. Ensure prices and SKUs are correct and up to
date in the system.
Reporting: To
prepare / review daily, weekly and monthly reconciliation reports as required
including: daily sales pipeline (via Café team); – daily inventory position
(via Stores Clerk); – café control reports – sales, cash, closing stock,
product recalls
·
Bring in
sales of at least 600,000 per month
Customer Service:
·
To drive
a highly customer-centric culture throughout the team,
·
To
maintain excellent customer relationships through effective communication and
delivery of high quality products, on time, to meet or exceed the customer’s
expectations.
·
To
positively interact with customers and create a memorable customer experience
·
To
effectively handle correct and timely dispatch of customer orders.
·
To
promptly address any customer complaints and put measures in place to avoid
repeat of incidents that may lead to customer complaints
Quality
·
To
define and drive quality standards in all aspects of the business, and
continuously reinforce these to staff.
·
To drive
a high quality, “right-first-time” culture in the team.
Risk Management and
compliance: to proactively
manage the company’s risks by ensuring compliance with internal and external
polices and regulations including, but not limited to: – tax compliance – UNBS
– KCCA
Teamwork
·
To
effectively manage the staff cycle from recruitment, development, performance
management, and exits for the Café and Admin units. To lead by example with a
culture of customer-first,”right-first-time”, with high quality,
collaboration and self-motivation, open, transaparent and effective
communication
·
To
promptly and effectively manage any issues that may affect the team’s
performance. To be a highly effectively member of the Admin team, and effectively
deputise the Managing Director,
·
To
effectively manage the team on a day to day basis including work scheduling,
leave, training, and work-life balance.
·
Communication:
To provide prompt, clear, unambiguous and effective communication to all
stakeholders, using the appropriate channel(s); Respond clearly and promptly to
messages; provide proactive updates and feedback
Integrity
·
To drive
a culture of high integrity throughout the Company and ensure that any breaches
of integrity are promptly and effectively addressed.
·
To
promptly report (whistle blow) incidents of integrity breach in any area of the
business
·
To drive
compliance with Company policies and code of conduct, and ensure that staff are
fully aware of the zero-tolerance policy on breaches of integrity.
Innovation
·
To
continually develop and grow through research, development, and a continous
improvement mindset to deliver tangible improvements in company operations
·
Project
Management: to spearhead and run internal projects efficiently and effective,
the first of which is Uganda Bureau of Standards certification
Qualifications, Skills and Experience:
·
The applicant
must hold a Diploma or higher qualification in a business, management, or
administration discipline
·
Three years
of relevant work experience, 2 years of which have involved supervising others
·
Experience
of compliance with statutory authorities;
·
Experience
in the preparation of reports
·
Ability
to use MS Office, in particular Word and Excel;
·
Experience
of using an ERP / Accounting system.
·
Excellent
communicator, able to lead and motivate others, and develop strong
relationships, give and receive honest feedback
·
A
self-starting, practical problem solver able to think on their feet
·
Highly
analytical and numerate, able to crystallise data into information for decision
making A strong control orientation, able to firmly enforce policies and
standards and drive a high compliance culture
·
High
levels of personal effectiveness with superb organisational, time management,
planning and prioritisation skills
How to Apply:
All suitably qualified candidates
are encouraged to send their applications to [email protected] with the
subject line indicated as “Bakery Operations Manager” and attach the following;
a cover letter (include salary expectation and place of residence) and updated
CV
Address to:
The Chief Executive
Officer,
FIG Consult Limited,
P.O. Box 1247, Kampala – Uganda
Deadline: 17th March 2020
Note: Only shortlisted candidates will be contacted. In case you are not
contacted within 1 week after application deadline, please consider your
application unsuccessful.
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