The Ugandan Jobline

Job Title:   Baggage Tracing Supervisor

Organisation: Uganda
National Airlines Company Limited

Duty Station: Entebbe, Uganda

Reports to: Duty
Manager

About US:

Uganda Airlines is
the flag carrier of Uganda. The company is a revival of the older Uganda
Airlines which operated from 1977 until 2001. It began flying in August 2019.

Job Summary:
The Baggage Tracing Supervisor plays an important role in the airport
operations of Uganda Airlines. Our Baggage Tracing Supervisor plays a key role
in service recovery to ensure that passengers’ problems with their baggage will
be dealt with and act as an ambassador to greet and assist arriving passengers.

Key Duties and Responsibilities:  

·       
Keenly
monitor baggage performance within the Uganda Airlines network.

·       
Investigate
any discrepancy cases related to baggage at Entebbe Hub and all outstations.

·       
Design
and implement up-to-date training materials for baggage services for all
stations.

·       
Monitor
missing baggage tracking progress from the GHA team and ensure they provide
update information to our passengers.

·       
Ensure
all stations follow SOPs to settle all the baggage discrepancy cases.

·       
Deliver
the highest service levels to all our customers.

·       
Responsible
for lost and found and damaged baggage handling.

·       
Offer
alternative solutions to settle baggage claims and render assistance to all
passengers.

·       
Trace
missing baggage thoroughly.

·       
Arrange
delivery of mishandled baggage (MHB) to passengers promptly.

·       
Record
irregularities and follow up with passengers on a daily basis.

·       
Update
passengers on a daily basis on the status of their baggage.

·       
Ensure
phone calls are picked at all times with zero complaints from passengers.

·       
Ensure
that AHLs are updated in the “FF” element for all communication with
passengers.

·       
Perform
any ad hoc duties assigned by management.

Qualifications, Skills and Experience:

·       
The
ideal applicant for the Uganda Airlines Baggage Tracing Supervisor job must be
a University graduate or relevant Higher Diploma with experience in an
all-round airport handling operation with relevant experience in baggage
services.

·       
At least
3 – 5 years’ relevant experience in a similar role with a reputable airline or
reputable ground handling company.

·       
World
Tracer Training (Mandatory).

·       
Baggage
Reconciliation Services (BRS) Training.

·       
Airside
Safety Training.

·       
Aviation
Safety Awareness Training.

·       
IATA
Dangerous Goods Awareness Training.

·       
Aviation
Safety and Security Awareness Training.

·       
Airport
Operations Experience.

·       
ICAO
Safety Management Systems (SMS) Training/Awareness.

Competencies

·       
Airline
passenger handling training.

·       
Good
report writing skills.

·       
Judgment
and decision-making skills.

·       
Customer-focused
and hospitable.

·       
Cool,
pleasant and approachable personality.

·       
High
integrity and influencing skills.

·       
Well-groomed.

·       
Attention
to detail and quality.

·       
Team
player.

·       
Ability
to lead, guide, motivate a team and make decisions.

·       
Excellent
communication and interpersonal skills.

·       
Cross-culture
sensitivity and respect.

·       
Confident,
decisive and proactive.

·       
Ability
to work well for long hours under pressure including shift work pattern.

·       
Creative
and innovative.

·       
Self-driven.

How to Apply:

Application letters,
complete with Curriculum Vitae giving two (2) referees, and copies of academic
and professional certificates with one passport size photograph (one full size
photograph for Cabin Crew applicants) should be submitted online at the link
below

Click
Here  or by post
quoting the Job Reference number accordingly.

Applications should
be addressed to:

The Manager Human
Resources.

Uganda National
Airlines Company Ltd.

P.O. Box 431,
Entebbe, Uganda.

Only successful
applicants will be contacted

Deadline: 27th March 2020 

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