The Ugandan Jobline

Job Title:       Call Centre Operator Assistant (6 Job
Opportunities)

Organization:
Uganda Red Cross Society (URCS)

Duty Station:  Headquarters, Uganda

Grade:             UR 7

Reorts to:   Program Manager

About US:

Uganda Red Cross
Society (URCS) is the leading National Humanitarian Organization in Uganda and
a member of the International Red Cross and Red Crescent Movement.

Job Summary:  The role of the Call Centre Operator Assistant
is to quickly and accurately process calls for ambulatory/Emergency Health Care
Services so that an appropriate response can be provided as effectively as
possible.

Key Duties and Responsibilities: 

·       Answer Incoming calls.

·       Provide basic first aid guidance to the
callers.

·       Coordinate communication to relevant parties
during an emergency response including mobilization of ambulances through radio
call system.

·       To Manage and resolve customer complaints.

·       Identify and forward issues to supervisors.

·       Provide product and service information to
clients.

·       Documentation of all the calls and clients.

·       submission of Daily Reports.

·       Proper hand over post duty.

·       Custody of the gadgets /equipment under your
operation

Qualifications, Skills and Experience:

·       The ideal candidate must hold a  Bachelor’s degree in Information Technology,
Public Relations,  Communication, Human
Resource, SWASA or a related field from a recognized institution.

·       At least one year’s relevant work experience
in the private or humanitarian sector;

·       Certification in computer applications will
be an added advantage.

·       Essential Knowledge

·       Ability to show initiative in planning and
developing new ideas and approaches, and to implement and communicate change
effectively.

·       Ability to prioritise, work under pressure
and being responsive.

·       High level of integrity

·       Enthusiastic, upbeat personality; mature,
professional demeanor. Client-oriented with commitment to quality and high
performance.

·       Language proficiency (Multi-Lingual). English
and Luganda are a must with any other dominant local language is an added
advantage

·       Troubleshooting & problem solving skills
is a must.

·       Excellent communication skills (verbal), and
strong interpersonal skills especially verbal

·       Should be persistent, resilient and also
should have strong persuasive skills

·       Proficient with computer -MS Office
applications and strong multi-tasking ability.

·       Alertness to quality, with ability to work
quickly, accurately, and pay attention to detail.

·       Aptitude for learning, understanding and
applying concepts.

·       Able to work within a team and work
independently.

·       Ability to work under pressure.

·       Sense of urgency necessary to meet aggressive
sales production targets.

·       Ability to work in a very busy and
goal-oriented sales- driven environment.

·       Flexibility (Willingness to work various
shift times will be an advantage)

How to Apply:

All suitable
candidates please send your filled application form at the link below.

Click
Here

Attach your academic
transcripts and certificates. The filled application forms and academic
transcripts and certificates can be e-mailed to: sgurcs@redcrossug.org or hand
delivered, and or by post to:

Please send your
filled application form and attach your academic transcripts and certificates.
The filled application forms and academic transcripts and certificates can be
e-mailed to; vacancies@redcrossug.org or hand delivered, and or by post to:

The Secretary
General,

Uganda Red Cross
Society,

Plot 551/555 Rubaga
Road,

P.O. Box 494,
Kampala, Uganda.

Email:
vacancies@redcrossug.org

Due to large volumes
of applications; only short listed candidates shall be contacted. Canvassing
shall lead to automatic disqualification.

Deadline: 6^th April 2020 at 5:00 pm

For more of the latest jobs, please visit https://www.theugandanjobline.com  or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs