Job Title: Call Centre Operator Assistant (6 Job
Opportunities)
Organization:
Uganda Red Cross Society (URCS)
Duty Station: Headquarters, Uganda
Grade: UR 7
Reorts to: Program Manager
About US:
Uganda Red Cross
Society (URCS) is the leading National Humanitarian Organization in Uganda and
a member of the International Red Cross and Red Crescent Movement.
Job Summary: The role of the Call Centre Operator Assistant
is to quickly and accurately process calls for ambulatory/Emergency Health Care
Services so that an appropriate response can be provided as effectively as
possible.
Key Duties and Responsibilities:
· Answer Incoming calls.
· Provide basic first aid guidance to the
callers.
· Coordinate communication to relevant parties
during an emergency response including mobilization of ambulances through radio
call system.
· To Manage and resolve customer complaints.
· Identify and forward issues to supervisors.
· Provide product and service information to
clients.
· Documentation of all the calls and clients.
· submission of Daily Reports.
· Proper hand over post duty.
· Custody of the gadgets /equipment under your
operation
Qualifications, Skills and Experience:
· The ideal candidate must hold a Bachelor’s degree in Information Technology,
Public Relations, Communication, Human
Resource, SWASA or a related field from a recognized institution.
· At least one year’s relevant work experience
in the private or humanitarian sector;
· Certification in computer applications will
be an added advantage.
· Essential Knowledge
· Ability to show initiative in planning and
developing new ideas and approaches, and to implement and communicate change
effectively.
· Ability to prioritise, work under pressure
and being responsive.
· High level of integrity
· Enthusiastic, upbeat personality; mature,
professional demeanor. Client-oriented with commitment to quality and high
performance.
· Language proficiency (Multi-Lingual). English
and Luganda are a must with any other dominant local language is an added
advantage
· Troubleshooting & problem solving skills
is a must.
· Excellent communication skills (verbal), and
strong interpersonal skills especially verbal
· Should be persistent, resilient and also
should have strong persuasive skills
· Proficient with computer -MS Office
applications and strong multi-tasking ability.
· Alertness to quality, with ability to work
quickly, accurately, and pay attention to detail.
· Aptitude for learning, understanding and
applying concepts.
· Able to work within a team and work
independently.
· Ability to work under pressure.
· Sense of urgency necessary to meet aggressive
sales production targets.
· Ability to work in a very busy and
goal-oriented sales- driven environment.
· Flexibility (Willingness to work various
shift times will be an advantage)
How to Apply:
All suitable
candidates please send your filled application form at the link below.
Attach your academic
transcripts and certificates. The filled application forms and academic
transcripts and certificates can be e-mailed to: [email protected] or hand
delivered, and or by post to:
Please send your
filled application form and attach your academic transcripts and certificates.
The filled application forms and academic transcripts and certificates can be
e-mailed to; [email protected] or hand delivered, and or by post to:
The Secretary
General,
Uganda Red Cross
Society,
Plot 551/555 Rubaga
Road,
P.O. Box 494,
Kampala, Uganda.
Email:
[email protected]
Due to large volumes
of applications; only short listed candidates shall be contacted. Canvassing
shall lead to automatic disqualification.
Deadline: 6th April 2020 at 5:00 pm
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