The Ugandan Jobline

Job
Title:         Call
Centre Staff (3 Job Opportunities)

Organization: Ministry of Health

Duty Station:  Kampala, Uganda

About US:

The government of Uganda in partnership the Global Fund,
PMI/ USAID, Against Malaria Foundation (AMF) and other implementing partners
plans to conduct its third Long Lasting Insecticidal Nets Mass Campaign for
Universal Coverage (LLINs UCC) in 2020. Approximately 27m Mosquito nets will be
distributed country wide. The Campaign is human resource intensive and
therefore require additional support to the already existing staff to avoid
compromising other routine program activities.

Key Duties and Responsibilities:  

·       
Develop, update and maintain systems, databases
and relevant tools to ensure proper function of the Call Centre

·       
Provide second level support to MoH, DLG, and HF
staff for all Queries, Requests and Complaints (QRC’s) in line with Malaria
including LLINs

·       
Provide first level support to General Public
for all QRC’s

·       
Carry out any external communication in all
areas of the campaign

·       
Prepare and submit periodic reports to the data
analyst

Qualifications, Skills and Experience:

·       
The applicant must hold a Bachelor’s degree in
relevant field

·       
At least three years of related work experience

·       
Having worked in the time similar arrangement is
added advantage

·       
Speaking more than two local languages and
FLUENT in English a MUST

How to Apply:

All candidates should send their applications addressed to
the “Permanent Secretary Ministry of health P.O Box 7272, Kampala” and submitted
to the Security Registry Room A 002. Application should be accompanied by CV,
copies of Academic documents, copy of the NIN number and previous appointment
letters.

Deadline: 6th March
2020

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