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Job Title:   Credit Officer (2 Job
Placements)

Organisation: SolarNow

Duty Station: Kampala, Uganda

Reports to: Credit Manager

Suggested start date: 1st April 2020

About US:

SolarNow is a
distribution and finance company that sells high quality solar products and
appliances to households and businesses in Uganda and Kenya. The company
started in 2011 and has since opened 49 branches throughout Uganda, 12 more
branches in Kenya, and employs over 800 people. Our company aims to be client
centric and a leading brand. In sales, we transform the lives of satisfied
clients with motivated professional staff. We target the right persons, with
the right product, at the right place with the right message. Our message
follows our economic and inspirational brand personality: make money and power
your life!

Job Summary:   The Credit
Officer will manage a portfolio of clients for a branch, several branches or
specific client profiles ensuring our services are delivered to protect the
client from financial issues, incorrect products or bad services, maintaining a
healthy credit portfolio supporting in creating happy clients and in
financially sustainable SolarNow.

About you

You are someone who
cares deeply about improving livelihoods in Africa, but you bring more than
passion to the role: you have the grit and resilience to make change happen. You
are excited about understanding this nascent industry, the SolarNow products,
its unique value proposition and the difference they make. You are a sales and
marketing champion with a proven track record in selling asset and also credit
portfolio monitoring. You love enabling the society around you by providing
services and products that have an impact in the community. You are a
self-starter, can work with minimal supervision. You do not compromise on
quality and expect the very best of yourself and others around you. You are
creative and are able to ask the right questions, leading to deep understanding
of SolarNow’s potential clients.

Key Duties and Responsibilities:  

Delivering a Client
Centric Service

·       
Follow
company policies to protect clients from over-finance, incorrect sizing  and service cases by assessing, monitoring
and visiting  clients to ensure easy
repayments for the client, highlighting cases of negligence.

·       
Maintain
awareness of client portfolio – confirm issue with the client (by verification
of CSO visits), enabling insights for delayed payment to prevent future default
and protect client from potential repossessions.

Maintaining a
Healthy Portfolio

·       
Ensure
all documentation is provided by clients and reviewed appropriately for correct
assessments, with verbal and physical verification after installation.

·       
Ensure
that repayment is made, working with all CSOs, Clients and Service officers;
protecting clients from losing their systems to repossession, mainly due to
preventive measures including verification of resolution for service cases. In
cases delaying more than 30 days you actively visit to take action on the
client not paying through recovery.

·       
[Officer
and Senior Officer – actively support Junior Officers to understand the
requirements of assessment, monitoring and verification of clients.]

What are your duties?

·       
Before
the installation (Awareness, Selection, and Acquisition):

·       
You do a
good credit assessment ensuring that it is within policy and both client and
company are protected from loss or fraud. You ensure the client understands the
process and support in ensuring smooth working of the process

·       
After
the installation (Monitoring, Service, Upgrade, Referral):

·       
Ensure
clients do timely payments through calls and /or physical visits

·       
You
support the client when there is a technical problem through ensuring reporting
of the problem and updates on progress.

·       
When the
client cannot or has not paid the instalment on time, you find out what caused
the delinquency and what can be done to help the client.  You proactively share findings and solutions
with peers and company.

·       
You
confirm if and when the client is ready to upgrade and support clients through
the upgrade process

·       
Recovery:

·       
A
specialist team has the resources and time to handle cases that are potentially
hard to solve. Taking into account personal safety and with an extra set of
mandates, the Recovery team solves cases with clients and provides feedback
internally for process improvements. In worst cases, when the team has prepared
a legal case against a client or other party, they hand this over to the Legal
Team.

·       
Recovery
aims to limit write off by offering good solutions and support to clients and
branches where the relationship is degrading.

Qualifications, Skills and Experience:

·       
The
ideal candidate for the Solarnow Credit Officer job must have relevant
qualifications

·       
Communication
– Strong communicator of SolarNow vision to potential clients, clear and consistent
communications to clients to ensure happy clients

·       
Problem
Solving/Adaptability – Identify the most appropriate solution for different
clients. You find the root cause of a clients issue, execute an appropriate
solution and mitigate to prevent the issue again.

·       
Self
Management – Work smart to actively assess new clients and support current
clients. . Pursue opportunities to learn from your supervisor, from your
colleagues, from trainings to grow your skills

·       
Teamwork
– You are part of a team at HQ and supporting a branch team. You are part of
the SolarNow family. We expect a positive attitude, and a contribution to the
team.

How to Apply: 

All suitably
qualified and interested candidates are encouraged to send their applications,
updated CVs, three references and one passport photo addressed  to
the Human Resource Manager, SolarNow Uganda Services via e-mail to
recruitmentug@solarnow.eu. Please use the following subject: Application for
Position Title  – “Your Name”.

Deadline: 30^th March 2020

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