Several Graduate Trainee – Information Technology NGO Jobs – Infectious Diseases Institute (IDI)

Organization: Infectious Diseases Institute
Duty Station:  Kampala, Uganda
Reports to:  Software Development Manager
Vacancy Code:
About US:
The Infectious Diseases Institute, established within
Makerere University, is a Ugandan not-for-profit organization which aims to
strengthen health systems in Africa, with a strong emphasis on infectious
diseases; through research and capacity development.
About Project:
The Ugandan Academy for Health Innovation and Impact was
formed following an MOU between the Ugandan Ministry of Health, Infectious
Diseases Institute, Janssen, the pharmaceutical companies of Johnson &
Johnson, and the Johnson & Johnson Corporate Citizenship Trust. The Academy
is implementing mHealth technologies in the areas of clinical care, research,
capacity building and health systems strengthening to improve health care and
on utilizing effective sub granting mechanisms to support and deliver
solutions. In addition, The Ugandan Academy is an organization a conference to
promote and stimulate innovative solutions regarding health. The overall aim is
achieving sustainable health care accessible to all in Uganda.
Job Summary:  The Trainee will have responsibilities that
will include aspects of server administration, software deployment and
integration, resolving tickets and supporting the IT/IS department within IDI
to provide robust and reliable services at the office and our various clinic
and research sites. The ideal candidate should be technically competent with
great interpersonal skills.
Key Duties and Responsibilities:  
Responsible for assisting with the deployment
and maintenance of the Academy’s applications and IT platforms
Keep a record of all IT assets in the Academy
and support maintenance of assets
Participate in ongoing daily system monitoring,
operation, and administrative team tasks to ensure the proper functioning and
usability of all running systems and applications.
Provide out of hours diagnostic and
troubleshooting support as required
Monitor and report on resource utilization and
help to plan continuous process improvement
Monitor and test application/system performance
for potential bottlenecks, identify possible solutions, and work with the team
to implement those fixes
Compile and maintain system documentation
Assist with software rollout
Participate in systems testing and documentation
of the results
Interact with clients and other IDI team members
at our various implementation sites both in person and remotely
Researching new technology and making
Maintain current knowledge of relevant
technologies as assigned
Participate in special projects as required
Liaise with Academy collaborators including
government agencies and suppliers

Qualifications, Skills and Experience:
The applicant must hold a Bachelor’s degree in
Information Technology, Computer science or a related field.
One year of experience supporting both
Windows and Linux based systems
Good organizational and administrative skills
e.g. resourcefulness, good verbal and written communication
Experience in setting up and monitoring systems,
hardware troubleshooting, fault tracking and resolution, and routine
maintenance with recurrent patching
Experience with management of virtualization
technologies such as VMWare, AWS, Azure and GCP
Knowledge of IT asset set up and troubleshooting
Knowledge of Active Directory, Windows Server,
Windows and Office 2013+
Knowledge of programming/scripting in Linux and
Windows (i.e. Python, Power shell)
Knowledge of database configuration, management,
and administration using SQL Workbench, MS SQL Server Management Studio or
Familiarity with networking concepts and working
with Cisco and/or Fortinet systems
Familiarity with IT Security principles
The familiarity of telecommunications
A high level of attention to detail and ability
to problem-solve
Proven ability to work in a collaborative, team
Proven communication and customer service skills
Self-motivated person who takes the initiative to
accomplish tasks
Desire to learn and grow others is a must
How to Apply:
All qualified candidates should send their CVs, including
details of email address, present position, current remuneration,
Certificate/testimonials and address of three (3) Referees plus telephone
contact to the stipulated email address.
Email your application and CV to
Key Notes:
IDI is an equal opportunity employer and does
not charge a recruitment fee or any other fees at any stage of the recruitment
Internal candidates who meet the required
specifications and have worked with IDI for a period of at least one year will
be given priority.
Make sure that your application letter, CV and
certificates are attached as one PDF document
Indicate the Vacancy Code as the subject line of
your email
Please note that if you DO NOT indicate the
vacancy code as instructed above, your application will not be considered
Any form of canvassing will lead to automatic
Only shortlisted candidates will be contacted.
Deadline: 16th
February 2020.
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