The Ugandan Jobline

Job Title:   Customer Experience Officers (Several Entry Level Jobs)

Organisation: EFC Uganda Limited (MDI)

Duty Station: Kololo, Kampala, Uganda

About US:

EFC Uganda Limited (MDI) offers a wide range of products and
financial services that are customized to suit the Ugandan market. These
include access to savings accounts using smart cards as well as commercial and housing
loans. Our lending products range in scope from the Market Women Trader Loans,
Home Improvement Loans and MSE Loans, while our savings products include
Regular Savings Accounts, Premium Savings Accounts and Term Deposit Savings.

Job Summary:  It is the primary objective of the Customer
Experience Officer to ensure that EFC Uganda Limited (MDI) Is building and
maintaining quality relationships with customers in order to build their
confidence, trust and loyalty In the EFC Brand and to promote its products and
services.

Key Duties and Responsibilities:  

·       
Identify opportunities for potential up-sell and
cross- sell and create value story specific to opportunity;

·       
Ensure that the employees are following the
Consumer Protection Guidelines

·       
Manage & support the Client Relationship
Assistants

·       
Lead strategies to control and manage branch
client traffic for efficient service delivery;

·       
Carry out tasks of brand champion to manage and
maintain a strong brand within the premises;

·       
Supervise the hygiene and sanitation of the
branch premises and branch custodian;

·       
Ensure adequate and supply and efficient store
management for the branches;

·       
Maintain and monitor accurate and updated staff
and client registers;

·       
Ensure that branch opening & closing times
are adhered to

·       
Ensure the EFC Customer Protection Principles
and Customer Complaint process are prominently displayed In the respective
premise;

·       
Lead strategies to Promote, drive and enhance
customer satisfaction In the branch

Qualifications, Skills and Experience:

·       
The applicants for the Customer Experience
Officer jobs must hold Bachelor’s Degrees from recognised universities

·       
Two years of related experience;

·       
Strong computer skills (Word, Excel,

·       
Power Point, database, etc.)

·       
High sales acumen;

·       
Attention to detail and accuracy;

·       
Strong analytical, written and verbal
communication;

·       
Capacity for Interpersonal, and relationship
building skills;

·       
Outgoing and engaging personality with a
compelling customer care and service excellence orientation

How to Apply:

All applications should be sent to recruitment@efcug.com

NB: Only shortlisted candidate will be
contacted

Deadline: Friday 14th February 2020

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