Senior Community Accountability Reporting Mechanism Officer US NGO Jobs – Mercy Corps

Organization: Mercy Corps
Duty Station: Uganda
Reports to: Internal Risk Manager
About US:
Corps has been present in Uganda since 2006, focusing its interventions on
economic and agricultural development, maternal child health and nutrition,
governance, conflict management and humanitarian response. With funding from
USAID, DFID, BPRM, MasterCard Foundation and other donors Mercy Corps has been
able to work together with communities in Uganda to respond to the needs of our
target population, which is focused on women, youth and more specifically
adolescent girls. In 2018, Mercy Corps had an impact on almost 1 million
beneficiaries in Uganda through our work focusing on building resilience and
enabling economic growth, improving opportunities to attain better health and
nutrition, and improving governance and conflict management. Common themes
include social behavior change, inclusive development, gender, and working in
partnership with local government, the private sector and civil society actors.
Job Summary:  The Senior Community Accountability Reporting
Mechanism (CARM) Officer will lead CARM implementation within the Uganda
portfolio, dividing his/her time between the continued establishment,
maintenance, management, and adaptation of CARM implementation in existing
programs and the roll-out of CARM into additional programs. Working with the
program and MEL teams, in coordination as needed with different supporting
departments,  s/he would manage and
support the adaptation of CARM strategy and work plans, focusing on CARM
roll-out and maintenance. This includes the creation and regular updating of
program-specific CARM plans and country-level standard operating procedures
(SOPs), the management of the central CARM database and follow up to ensure
appropriate response and close out of all cases,  production of country-level bimonthly
analysis reports and program-level donor reports on CARM, and the production
and development of training plans and awareness materials for staff from both
programs and supporting departments on administering Mercy Corps’
accountability framework in communities.
Key Duties and Responsibilities: 
·       Ensure the Uganda CARM
Standard Operating Procedures are updated on a regular basis, and include all
new programs which are initiated, as well as updates based on learning and best
practices in deploying CARM in our programs
·        Support Program Managers, COPs and Senior MEL
staff on each program to develop a CARM plan for their program, using best
practices and learning from our implementation of CARM in similar contexts, and
integrate the relevant sections in to the overall CARM SOP for MC Uganda;
·       Write and support the
creation and circulation of a bi-monthly country-level CARM report for relevant
stakeholders, that presents CARM findings, successes, programmatic adaptation,
trends, tweaks, to implementation processes, and adaptation as a result of feedback
·       Together with program
teams, conduct CARM assessments and evaluations, and develop processes to
ensure integration of feedback and evidence-based learning into program
·       Work with relevant
service providers (graphic designers, translators etc) to develop context
appropriate and visually appealing Information, Education and Communication
(IEC) materials for community members and other relevant stakeholders
(partners, service providers, government officials etc) that includes Mercy
Corps commitments on staff conduct, program operations and how to provide
·       Work with teams on
establishing internal and external referral mechanisms, including working with
teams to identify and map local support services available to survivors, and
ensure that these are kept up to date at all times
·       Ensure maintenance and
organization of CARM country-level database, and work with relevant team
members to make sure all cases are closed in a timely manner (following
guidance on this in the SOP)
·       Carry out regular spot
checks on all program specific CARM databases for lower level complaints
(feedback and minor dissatisfaction with the program) and ensure that the
program teams are responding appropriately and closing these out in the agreed
·       Comply with and ensure
compliance of global data protection and privacy standards such as the GDPR
while confidentially receiving, following up on, and reporting on CARM feedback
Capacity Building
·       Conduct orientation
sessions for staff and field partners/CBOs and other CARM stakeholders; Together
with HR, support integration of CARM training into new employee on-boarding; Training
of staff on receiving complaints and feedback and on community sensitization,
particularly on informing communities and handling feedback on sensitive
subjects of potential staff misconduct.
·       Refresher training for
all staff on CARM as required
Safeguarding and
Prevention Of Sexual Misconduct, Sexual Exploitation And Abuse (PSEA)
·       Support the Safeguarding
Focal Point in championing Safeguarding policies and accompanying policy
guidance support materials;
·       Assist the Safeguarding
Focal Point and HR team members as required in training for MC staff on
safeguarding and promotion of prevention of sexual misconduct, sexual exploitation
and abuse
·       Assist program teams in
facilitating Safeguarding awareness-raising in local communities;
·       Work with teams to help
ensure that programs and operations are integrating Safeguarding measures;
·       Communicate observations
and experiences and make recommendations to appropriate individuals and teams
to enhance local Safeguarding strategies;
·       Help to support partner
capacity building in the area of Safeguarding,
·       Work with global
safeguarding advisors to support compliance efforts by reviewing partners
policies on safeguarding when requested.
Organisational Learning
·       As part of our
commitment to organizational learning and in support of our understanding that
learning organizations are more effective, efficient and relevant to the
communities they serve, we expect all team members to commit 5% of their time
to learning activities that benefit Mercy Corps as well as themselves.

Qualifications, Skills and Experience:
·       The ideal candidate must
hold a Bachelor degree or equivalent in relevant field
·       At least 3 years of
related work experience, preferably with an international or local Non-
Governmental Organization (NGO)
·       Proven experience in
data collection, data-entry, data/information management and analysis
·       Proven experience in
developing or contributing to accountability frameworks, standard operating
procedures (SOPs) for feedback mechanisms
·       Experience with
misconduct investigations procedures, best practices and approaches
·       Strong organizational,
capacity building, and communication skills
·       The ability to work
closely in a team, be patient, adaptable, flexible, able to improvise and work
in an environment that is often stressful and potentially volatile.
·       Good interpersonal
skills with the ability to communicate and negotiate clearly and effectively at
all levels, taking into account cultural and language difficulties. Tact and
diplomacy are essential.
How to Apply:
candidates should send their applications online through the Mercy Corps
recruitment portal at the link below.
Deadline: 19th
February 2020
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