Job Title: Assistant Quality Assurance Analyst
Organization: Platinum Credit (U) Ltd
Duty Station: Head Office, Kampala,
Uganda
About US:
Platinum
Credit is a leading Regional Micro Finance Company providing emergency loans to
employed individuals in Eastern Africa. We have a wide spread branch network in
Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new
product available to formally employed persons working in the Private Sector.
Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.
Job Summary: The Assistant Quality Assurance Analyst will assess the quality of
service call center staff provide to clients to promote a customer focused
response service hinged on the Platinum Credit Brand values.
Key Duties and Responsibilities:
· Regular measurement of
service delivery against internal compliance standards specifically for
customer-facing section of divisions (both inbound and outbound)
· Identify the gaps as per
service provided by Call Centre staff and make recommendations as deemed
appropriate.
· Manage the Client
Interaction Experience of the Call Centre staff at Platinum Credit Uganda.
· Conduct surveys as and
when there is a business need.
· Take a hands-on approach
to implementing the Quality Assurance policies and processes.
· Monitor Call Centre
Evaluation Process to maintain compliance with the quality Assurance score
cards.
· Monitoring and reporting
on individual and team performance.
· Produce Management
Reports detailing and highlighting performance and adherence to KPI’s
Qualifications, Skills and Experience:
· The ideal candidate must
hold a Degree in a relevant field.
· A minimum of two years’
experience in a similar position.
· High levels of attention
to detail.
· Highly innovative – to
set new Ideas, trends & Principles.
· Strong analytical
skills.
· Excellent planning and
organization skills.
· Good time Management,
specifically, the ability to prioritize.
· Flexibility – the
ability to adapt and change.
· High levels of
Integrity.
· Complete accountability
for performance.
· Computer knowledge.
· Excellent interpersonal
and communication skills.
How to Apply:
All
suitably qualified and interested candidates should kindly send their
applications, detailed CV and testimonials to the address below;
The
Human Resource Manager;
Platinum
Credit (U) Ltd
Send
your application by
Email
to: [email protected],
Platinum
Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd
Deadline: 20th
February 2020
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