The Ugandan Jobline

Job Title:            Customer Service Assistant

Organization:  Deposit
Protection Fund of Uganda (DPF)

Duty Station:   Kampala, Uganda

Reports to:      Senior
Officer/Officer Corporate Affairs

About US:

The Deposit Protection Fund of Uganda (DPF) is a Ugandan
government agency that provides deposit insurance to depositors in Ugandan
Banks, Credit Institutions and Microfinance Deposit-taking Institutions (MDIs).

Job Summary:  The Customer Service Assistant will provide
general office administrative and secretarial support activities and
preliminary information to people visiting the Fund premises.

Key Duties and Responsibilities:  

·       
Ensure that visitors are educated on the
relevant Fund procedures and policies.

·       
Transmit correspondences to customers and staff.

·       
Schedule and manage staff appointments with
clients or company representatives.

·       
Petty cash management.

·       
Issues visitor passes where required.

·       
Assists with protocol and events management as
required.

·       
Enrolls individuals to participate in Fund
programs and notify them of their acceptance.

·       
Takes clear and precise messages that display
the specifics of what the caller needs from the individual the caller was
trying to contact.

·       
Warmly receive persons entering the
establishment, determine nature and purpose of visit, and direct or escort them
to specific destinations.

·       
Answers inquiries and provide information to the
general public, customers, visitors, and other of the Fund.

·       
Operates telephone switchboard to answer,
screen, or forward calls, providing information, taking messages, or scheduling
appointments.

·       
Schedules appointments and maintain and update
appointment calendars.

·       
Handles and resolves complaints and queries from
customers or the public and provide accurate information.

·       
Performs administrative support tasks, such as
proofreading, transcribing handwritten information.

·       
Receives payment and record receipts for
services.

·       
Analyzes data to determine answers to questions
of various stakeholders.

·       
Collects, sorts, distributes, or prepares mail,
messages, or courier deliveries.

·       
Keeps a current record of staff members’ whereabouts
and availability.

·       
Ensures that all calls are routed to the
appropriate departments or persons.

·       
Relays messages in a timely manner (through
e-mail) to the concerned Fund staff.

·       
Answers basic questions about the Fund and/or
the Fund’s events/activities for callers who don’t need to be transferred to
another extension. provide routine non-technical information using a reference
guide.

·       
Creates, maintains and continuously updates a
directory of contacts – internal, as well as, national, regional and international
institutions regularly contacted by the Fund. (i.e. extensions, telephone
contacts, fax numbers, e-mails, country codes, etc.).

·       
Maintains an up-to-date and current calendar of
any happenings within the Fund, for example, major events launch in order to be
able to provide basic information to callers.

·       
Performs other work-related duties as assigned,
within your scope of practice.

Key Results:

·       
Positive and excellent customer experience.

·       
Efficient and timely services and transmittal of
correspondences.

·       
Impeccably and professionally managed reception
area.

·       
A comprehensive and up-to-date telephone
directory.

·       
Updated weekly calendar of the Fund’s
activities.

Qualifications, Skills and Experience:

·       
The ideal candidate for the Deposit Protection
Fund of Uganda (DPF) Customer Service Assistant job placement must hold a
first-class or upper second-class bachelor’s degree in secretarial studies,
customer service and/or public relations, or related field from an accredited
institution,

·       
Three years of work experience in customer care,
receptionist or administrative assistant in a busy organization is essential.

·       
PABX Operator Course, Contact Centre Management
or any related program is desired.

·       
Demonstrated proficiency of MS office packages
is desirable.

Competencies:

Technical Competencies

·       
Excellent customer care skills.

·       
Good standard command of spoken and written
English.

·       
Records management.

·       
Professional telephone etiquette.

·       
Competency in Microsoft applications including
Word, Excel, and Outlook.

Behavioral Competencies

·       
Accountability and Dependability: Takes personal
responsibility for the quality and timeliness of work and achieves results with
little oversight.

·       
Transparency and Integrity: Earns others’ trust
and respect through consistent honesty and professionalism in all interactions.

·       
Team spirit and collaboration: Promotes
cooperation and commitment within the team to achieve the Fund’s organizational
goals and deliverables. Builds constructive working relationships characterized
by a high level of acceptance, cooperation, and mutual respect

·       
Adaptability and Flexibility: Adapts to changing
needs, conditions, and work responsibilities.

·       
Self-Management and thoroughness: effectively
manage own time, priorities, and resources to achieve goals. Ensures that work
is complete and accurate and independently follows up with others to ensure
that agreements and commitments have been fulfilled.

·       
Communication: Shares and receives information
using clear oral, written and interpersonal communication skills.

·       
Stress Tolerance and tact: Maintains composure
in highly stressful or adverse situations, diplomatically handles challenging
or tense interpersonal situations.

·       
Employee Engagement and enthusiasm: Demonstrates
commitment to the job, colleagues, the Fund and its mission by acting in ways
that further the accomplishment of its goals.

How to Apply:

All suitably qualified and interested candidates are
encouraged to apply online at the link below.

Click
Here

Deadline: 30^th
January 2020 by 5:00pm

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