Senior Field Officer Job – Tugende

Job Title:            Senior
Field Officer
Organisation:  Tugende
Duty Station:
Kampala, Uganda
About Tugende
Tugende is a for-profit
social enterprise providing asset and SME finance, leasing, insurance, and
financial literacy to new customers, and consumer finance to qualified existing
It was formally established
in 2012 in Uganda and is a technology-enabled asset financier of
income-generating assets for proven entrepreneurs, using a lease-to-own product
to offer an affordable path to ownership of these assets. Tugende empowers
customers unable to access formal credit, and has financed over 27,000
About the role
We are looking for competent
and motivated Senior Field Officers that can work with little direction to
serve as the main point of contact between Tugende and its clients.
Tugende’s mission is focused
on people: “Helping people help themselves”. As a Senior Field Officer, you
will be responsible for client’s lease approval process, from the initial class
to final lease payment and loss recovery. The Senior Field Officer’s day-to-day
responsibilities include conducting Tugende field operations e.g. vetting,
asset recovery, managing collections, and responding to client needs.
Duties and Responsibilities: 
Client vetting and Management
·       Recruit new applicants: Identify capable clients for
Tugende hire-purchase arrangements.
·       Register applicants: Meet with applicants to obtain
information on them and answer their questions about the application process.
·       Vet applicants: Conduct field visits (at applicant’s
stage and home) while paired with another Field Officer.
·       Analyze the strength of completed applications:
Analyze applicants’ financial status, creditworthiness and outstanding leases
to determine applicant qualification.
·       Approve/Reject applicants: Evaluate applicant’s
creditworthiness in line with the existing guidelines.
·       Review lease agreements to ensure that they are
complete and accurate according to the Tugende Policies.
·       Help deliver Motorcycles to new clients. Ensure that
clients understand the key terms and conditions of Tugende, as well as the
warranty and maintenance requirements, before handing over the Motorcycles.
Manage client needs and portfolio performance
·       Collections: Manage a portfolio of clients. Regularly
follow up on client repayments (on phone and in person), understand any
repayment and work challenges, give recommendations or escalate problem cases
where necessary. Ensure client data is accurately captured in the lease
management system in a timely manner.
·       Customer service: Listen and attend to customer
comments and inquiries, give recommendations or escalate problem cases where necessary.
·       Office work: Be able to help with office work
including signing contracts with clients, transferring titles for Motorcycles
and processing passenger service vehicle licenses (PSVs).
·       Office maintenance: Help keep office clean, manage
motorcycle traffic outside office, and coordinate clients during applicant
·       Coordinate with local authorities: Engage them as
required to facilitate field operations.
Note: This
job description gives a general guideline, and therefore does not include an
exhaustive list of all duties and responsibilities.

Skills and Experience:
·       A minimum of a diploma in a business-related field
from a recognized institution of learning.
·       Two years’ field based experience working with a busy
institution or organization such as a microfinance or busy credit related
·       Motorcycle riding ability is an added advantage and
will be a requirement once on the job.
·       Highly self-motivated and able to demonstrate a drive
for results with a professional approach from a team.
·       Exhibit a passion for customers, and provide excellent
customer service and empathy for our customer.
·       Adopt and champion the values that Tugende stands for:
Integrity, Empathy, Teamwork, Solutions-Oriented and Always growing.
·       Ability and willingness to learn to ride a motorcycle
to conduct fieldwork.
·       Computer literate with ability to comfortably use MS
·       Fluent in key local languages based in Uganda.
Personal attributes and abilities
·       Innovation: develops new, better or significantly different
ideas, methods, solutions or initiatives within your role that result in
improvement of the departmental output and Tugende as a company.
·       Accountability: holds self and others accountable for all work
activities, research and personal actions and decisions, follows through on
commitments and focuses on those activities that have the greatest impact on
meeting measurable high quality results for the departmental success.
·       Service
knowledge of and ability
to put into action customer service concepts, processes, and techniques to
access internal and/or external customers’ needs and expectations and meet or
exceed those needs and expectations through providing excellent service
directly or indirectly.
·       Planning and
develops clear goals that
are consistent with agreed strategies; identifies priority activities and
assignments; adjusts priorities as required; allocates appropriate time and
resources for completing work; foresees risks and allows for contingencies when
planning; monitors and adjusts plans and actions as necessary.
·       Interpersonal
: knowledge of and the
ability to effectively interact within and across departments/units in a
constructive and collaborative manner.
·       Excellent oral and written communication skills:
understands effective communication concepts, tools and techniques, ability to
effectively transmit, explain complex technical concepts in simple, clear
language appropriate to the audience, and receive, and accurately interpret
ideas, information, and needs through the application of appropriate
communication behaviors.
·       Professionalism
and maintaining the Tugende Employer Brand:
maintains professionalism in all correspondence and being empathetic
and personable
·       Positive
maintains a mindset of
“getting things done” and finding satisfaction in developing sustainable
long-term solutions at all times.
·       Flexible and
willingness to travel,
work in rural areas in Uganda, flexible in schedule and work hours, seeks
direct feedback and sees every challenge as an opportunity to grow.
What will you gain?
Meaningful Work: Tugende’s work gives entrepreneurs the opportunity to earn a better
living for themselves and their families. We are changing East Africa’s
asset-finance industry by building a sustainable business that ignites
financial development. Join this movement!
Great Team:
Tugende has a smart, fun, and growing team of ~400 employees. We take our work
seriously, but love to joke and have fun. We regularly have fully-paid,
voluntary team outings, as well as fun parties for our customers. Our
headquarters are in Kampala, Uganda and we are rapidly expanding in East
Hours and compensation: This position is for an ambitious, full-time employee
who will take on additional responsibilities and projects as they arise.
Tugende offers competitive salaries and benefits that reflect a person’s
contributions to the company’s mission and growth.
How to Apply:
All candidates should apply
online at the link below.
Deadline: Open
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