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Job Title:            Head of Operations

Organization:  Opportunity
Bank

Duty Station:   Kampala, Uganda

Reports to:  Executive Director

About US:

Opportunity Bank is a Commercial Bank licensed and
supervised by Bank of Uganda. We are the Bank of choice for all who aspire to a
life of dignity and purpose. We offer innovative technology-led financial
solutions and training to transform lives and Communities. We do this with
care, respect and in a sustainable way.

Job Summary:  The Head of Operations will provide general
oversight of the entire Operation activities, organizing and coordinating
banking services within the Bank. The Head of Operations will oversee the
development, communication and enforcement of sound policies and structures,
set up the work flow process for the banking operations, create a strong
workforce by developing competent individuals in the banking operations team
who will deliver operation activities (Front office and Back office) while
ensuring due process, best customer service, accuracy and accountability using
the most accurate and accountable systems that protects client data from the
public and; also compliance with banking laws and regulatory requirements. .

Key Duties and Responsibilities:  

·       
Strategic management and planning as a member of
senior management, contribute to the development and implementation of the
Bank’s overall strategic plan thus ensuring that the Bank operates in the most
efficient and sustainable manner.

·       
Advise EXCO concerning all aspects of banking
operations.

Branch Supervision:

·       
Oversight over the operations of the bank that
includes the following:

·       
Development, communication and implementation of
the Operations policies, procedures and manuals and work flow processes for
banking operations.

·       
Create a strong workforce by developing and
placing competent, effective and adequate staff in the banking operations team
who have the expertise to execute all banking operations activities in line
with the Balanced Score Cards.

·       
Ensure appropriate and compatible systems are in
place to capture the necessary banking information and customer’s data in the
most meaningful way and rights assignment done in line with current activities.

·       
Development and enhancement of the internal
control systems on activities within the banking environment, communicate such
controls and monitor that they are being adhered to.

·       
Cash management and monitoring to ensure
adequacy and safety while ensuring adherence to prevailing insurance limits and
proper custody and safety of all cash resources.

·       
Responsible for ensuring outstanding customer
relations, enhancement of complaints processing function, ensure complaints are
analyzed and make efforts to improve the control environment for customers as
well as imbibing the bank’s service culture in all operations staff members.

Risk Management and Compliance:

·       
Identify risk factors and establish frameworks
to mitigate risk in the Operations Department making sure there is a faster
mechanism in place to enable quick and early detection and escalation of issues
when they arise.

·       
Ensure compliance with Operations policies and
procedures, BOU regulations, budget parameters, and procedures and the risk
management framework operational within the Bank.

·       
Responsible for audit, risk and BOU findings
/reports, and helping resolve issues raised as well as ensuring no repeat
findings.

Back Office Operations

·       
Oversight over daily processing, clearing,
confirmation and approval of all electronic funds transfers and payments to the
different stakeholders, float management and control while ensuring proper
income levels are realized and ensuring accurate and up-to-date reconciliations
of all channel related accounts.

·       
Ensuring acceptable levels of uptime is achieved
for all channel related systems.

·       
Overseeing Bank to stakeholder relationship for
all direct third parties related to the channels function

Operational Efficiency and income growth

·       
Develop unique and value adding strategies and
that lead to achievement of set income targets, in the most efficient way using
delivery channels in line with the Banks strategic initiatives/plan as well as
reviewing, monitoring and communicating performance to the stake holders.

·       
Suggesting/advising on array of new services and
implementation ensuring that these fit within the Bank’s mission.

·       
Develop strategies that allow the Bank to
operate at its desired operational efficiency using available delivery
channels.

Departmental planning and Management:

·       
Plan, develop and oversee the implementation of
annual work plans and operational activities, systems and procedures in line
with Bank of Uganda Regulations, bank policies and customer expectations.

·       
Preparing budgets and cost management and
control.

·       
Participate in Management committees as member
such as ALCO, Management Risk Committee, Operation and Management Credit
Committee and such committees that shall be established from time to time and
require participation of the Operations Function

Qualifications, Skills and Experience:

·       
The applicant must hold a Bachelor’s degree in
Commerce, Economics, Business Administration or related fields.

·       
Postgraduate qualifications such as MBA, or
similar qualification as an added advantage

·       
At least seven years of experience in the
Banking field at least 4 years of which are senior management

·       
Experience in banking Operations with a proven
track record of developing systems and procedures that support the Operations Function

·       
Knowledge of the Ugandan banking regulations and
statutory requirements

How to Apply:

All candidates should send their signed application letters
together with their curriculum vitae to:

The Human Resources Manager,

Opportunity Bank Uganda Limited,

Plot 1259, Old Kiira Road,

P. O. Box 33513 Kampala

Deadline: 8^th
January 2020

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