Front Office Manager Employment Opportunity – Zoe Recruitment

Job Title:    Front
Office Manager
Organisation: Zoe
Recruitment
Duty Station:  Kampala, Uganda
About US:
Zoe Recruitment is an HR consultancy company that exists to
contribute to the transformation of productivity and work ethic, by linking
talent to business/organizations, and placing people right. At Zoe we believe
this then forms the foundation for sustainable business and on a larger scale,
economic growth. They are recruiting for their client, A Four Star Reputable
Hotel in the suburbs of Kampala
Job Summary:  The Front Office Manager will manage a highly
effective Front Office Department through handling reservations and e-commerce/
O.T.As professionally, responding to customer inquiries and converting sales
opportunities that emerge with guests and customers interactions that may
contribute to hotel profitability.
 Key Duties and
Responsibilities: 
·      
Analyzing all guest and travel requirements
through telephone and emails.
·      
Carrying out inspection of other hotel areas
regularly, including lobby and entrance.
·      
Monitoring all Front Office Log Books and
standard operating procedures for special requests, instructions and information
recorded and action taken or to be taken.
·      
Set proper procedures for reception management.
·      
Keep up to date with the room prices, review
handover reports and take action if necessary.
·      
Ensuring that guests are greeted with a smile
and all registration formalities are correctly completed.
·      
Develop the Reservations Team to ensure the
constant delivery of excellent Guest and customer service exceeding their
expectations.
·      
Manage and ensure resolution of all guest issues
to their satisfaction and provide training to all new employees for all
policies and procedures.
·      
Review Guest feedback forms on a daily basis.
·      
Ensure that front desk team are, at all times,
professional, attentive, friendly, helpful and courteous to all guests, managers
and other employees.
·      
Ensure Airport transfers are conducted smoothly
and efficiently with the vehicle in sterling condition.
·      
Ensure the front desk team is neat, clean and
well-groomed in appearance, both physically and in dress code.
·      
Prepare revenue and occupancy forecasting.
·      
Research room rates based on the selling tactics
of the hotel/ markets



Qualifications, Skills and Experience:
·      
The ideal applicant must hold a Diploma/
Bachelors’ degree in Hospitality Management or any relevant course 
·      
Excellent customer service knowledge and
communication skills
·      
Confidence, patience and politeness when dealing
with any complicated guests.
·      
Good organizational, negotiation, conflict
resolution and multi-tasking abilities
·      
At least 3 years related work experience and one
year supervisory experience.
How to Apply:
All suitably qualified and interested candidates kindly
forward all the applications to hotelhr@zoerecruitmentug.com
Deadline: 21st
January 2020
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