Front Office Manager Employment Opportunity – Zoe Recruitment

Job Title:    Front
Office Manager
Organisation: Zoe
Duty Station:  Kampala, Uganda
About US:
Zoe Recruitment is an HR consultancy company that exists to
contribute to the transformation of productivity and work ethic, by linking
talent to business/organizations, and placing people right. At Zoe we believe
this then forms the foundation for sustainable business and on a larger scale,
economic growth. They are recruiting for their client, A Four Star Reputable
Hotel in the suburbs of Kampala
Job Summary:  The Front Office Manager will manage a highly
effective Front Office Department through handling reservations and e-commerce/
O.T.As professionally, responding to customer inquiries and converting sales
opportunities that emerge with guests and customers interactions that may
contribute to hotel profitability.
 Key Duties and
Analyzing all guest and travel requirements
through telephone and emails.
Carrying out inspection of other hotel areas
regularly, including lobby and entrance.
Monitoring all Front Office Log Books and
standard operating procedures for special requests, instructions and information
recorded and action taken or to be taken.
Set proper procedures for reception management.
Keep up to date with the room prices, review
handover reports and take action if necessary.
Ensuring that guests are greeted with a smile
and all registration formalities are correctly completed.
Develop the Reservations Team to ensure the
constant delivery of excellent Guest and customer service exceeding their
Manage and ensure resolution of all guest issues
to their satisfaction and provide training to all new employees for all
policies and procedures.
Review Guest feedback forms on a daily basis.
Ensure that front desk team are, at all times,
professional, attentive, friendly, helpful and courteous to all guests, managers
and other employees.
Ensure Airport transfers are conducted smoothly
and efficiently with the vehicle in sterling condition.
Ensure the front desk team is neat, clean and
well-groomed in appearance, both physically and in dress code.
Prepare revenue and occupancy forecasting.
Research room rates based on the selling tactics
of the hotel/ markets

Qualifications, Skills and Experience:
The ideal applicant must hold a Diploma/
Bachelors’ degree in Hospitality Management or any relevant course 
Excellent customer service knowledge and
communication skills
Confidence, patience and politeness when dealing
with any complicated guests.
Good organizational, negotiation, conflict
resolution and multi-tasking abilities
At least 3 years related work experience and one
year supervisory experience.
How to Apply:
All suitably qualified and interested candidates kindly
forward all the applications to
Deadline: 21st
January 2020
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