Job Title: Front
Office Manager
Organisation: Zoe
Recruitment
Duty Station: Kampala, Uganda
About US:
Zoe Recruitment is an HR consultancy company that exists to
contribute to the transformation of productivity and work ethic, by linking
talent to business/organizations, and placing people right. At Zoe we believe
this then forms the foundation for sustainable business and on a larger scale,
economic growth. They are recruiting for their client, A Four Star Reputable
Hotel in the suburbs of Kampala
Job Summary: The Front Office Manager will manage a highly
effective Front Office Department through handling reservations and e-commerce/
O.T.As professionally, responding to customer inquiries and converting sales
opportunities that emerge with guests and customers interactions that may
contribute to hotel profitability.
Key Duties and
Responsibilities:
·
Analyzing all guest and travel requirements
through telephone and emails.
·
Carrying out inspection of other hotel areas
regularly, including lobby and entrance.
·
Monitoring all Front Office Log Books and
standard operating procedures for special requests, instructions and information
recorded and action taken or to be taken.
·
Set proper procedures for reception management.
·
Keep up to date with the room prices, review
handover reports and take action if necessary.
·
Ensuring that guests are greeted with a smile
and all registration formalities are correctly completed.
·
Develop the Reservations Team to ensure the
constant delivery of excellent Guest and customer service exceeding their
expectations.
·
Manage and ensure resolution of all guest issues
to their satisfaction and provide training to all new employees for all
policies and procedures.
·
Review Guest feedback forms on a daily basis.
·
Ensure that front desk team are, at all times,
professional, attentive, friendly, helpful and courteous to all guests, managers
and other employees.
·
Ensure Airport transfers are conducted smoothly
and efficiently with the vehicle in sterling condition.
·
Ensure the front desk team is neat, clean and
well-groomed in appearance, both physically and in dress code.
·
Prepare revenue and occupancy forecasting.
·
Research room rates based on the selling tactics
of the hotel/ markets
Qualifications, Skills and Experience:
·
The ideal applicant must hold a Diploma/
Bachelors’ degree in Hospitality Management or any relevant course
·
Excellent customer service knowledge and
communication skills
·
Confidence, patience and politeness when dealing
with any complicated guests.
·
Good organizational, negotiation, conflict
resolution and multi-tasking abilities
·
At least 3 years related work experience and one
year supervisory experience.
How to Apply:
All suitably qualified and interested candidates kindly
forward all the applications to [email protected]
Deadline: 21st
January 2020
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