The Ugandan Jobline

Job Title:    Receptionist

Organisation: Zoe
Recruitment

Duty Station:  Kampala, Uganda

About US:

Zoe Recruitment is an HR consultancy company that exists to
contribute to the transformation of productivity and work ethic, by linking
talent to business/organizations, and placing people right. At Zoe we believe
this then forms the foundation for sustainable business and on a larger scale,
economic growth. They are recruiting for their client, A Four Star Reputable
Hotel in the suburbs of Kampala

Job Summary:  The Receptionist is accountable for
courteously warming and providing exceptional and efficient services to all
requests made by the hotel guests. In addition he/she will play a key role in
performing clerical and administrative duties.

Key Duties and Responsibilities: 

·      
Undertake front office duties through meeting,
greeting and attending to the guest needs to ensure good memorable customer
service experience.

·      
Contribute to income generation through
acquiring customers and ensuring excellent customer services.

·      
Establish and build good relationships and
rapport with guests to make them comfortable by effectively attending to their
needs, complaints with prompt feedback.

·      
Keep up to date with room prices and special
offers to provide accurate information to guests.

·      
Completing the hosting procedures when guests
arrive through making accurate check in records and ensuring payment details
are fully complete before checking out guests.

·      
Make shift handover reports with all required
information fully updated.

·      
Capturing guests’ approvals and signatures for
any outstanding mode of payments to be made.

·      
Answering all incoming calls and redirecting
them to respective divisions.

·      
Receive letters/packages and dispatch to
responsible personnel.

·      
Dealing with guests’ problems and complaints by
providing guidance, assistance and solutions.

·      
Administer all routes of reservations to ensure
that room bookings are accurately recorded.

·      
Following the right procedures set for the
reception management and ensure tidy guests’ lobby.

·      
And any other duties in line with this position
that may be assigned under the company’s discretion.

Qualifications, Skills and Experience:

·      
The ideal applicant must hold a Diploma/degree
in Public Relations/Leisure and hospitality or any relevant course.

·      
Excellent customer service knowledge

·      
Communication skills that allow good hospitality
for guests

·      
Listening skills to understand what clients
require.

·      
Confidence, patience and politeness when dealing
with any complicated guests.

·      
Good organizational skills and multi-tasking
abilities

·      
At least 6 months experience as a receptionist
in a busy hotel environment

How to Apply:

All suitably qualified and interested candidates kindly
forward all the applications to hotelhr@zoerecruitmentug.com

Deadline: 21^st
January 2020

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