Job Title: Receptionist
Organisation: Zoe
Recruitment
Duty Station: Kampala, Uganda
About US:
Zoe Recruitment is an HR consultancy company that exists to
contribute to the transformation of productivity and work ethic, by linking
talent to business/organizations, and placing people right. At Zoe we believe
this then forms the foundation for sustainable business and on a larger scale,
economic growth. They are recruiting for their client, A Four Star Reputable
Hotel in the suburbs of Kampala
Job Summary: The Receptionist is accountable for
courteously warming and providing exceptional and efficient services to all
requests made by the hotel guests. In addition he/she will play a key role in
performing clerical and administrative duties.
Key Duties and Responsibilities:
·
Undertake front office duties through meeting,
greeting and attending to the guest needs to ensure good memorable customer
service experience.
·
Contribute to income generation through
acquiring customers and ensuring excellent customer services.
·
Establish and build good relationships and
rapport with guests to make them comfortable by effectively attending to their
needs, complaints with prompt feedback.
·
Keep up to date with room prices and special
offers to provide accurate information to guests.
·
Completing the hosting procedures when guests
arrive through making accurate check in records and ensuring payment details
are fully complete before checking out guests.
·
Make shift handover reports with all required
information fully updated.
·
Capturing guests’ approvals and signatures for
any outstanding mode of payments to be made.
·
Answering all incoming calls and redirecting
them to respective divisions.
·
Receive letters/packages and dispatch to
responsible personnel.
·
Dealing with guests’ problems and complaints by
providing guidance, assistance and solutions.
·
Administer all routes of reservations to ensure
that room bookings are accurately recorded.
·
Following the right procedures set for the
reception management and ensure tidy guests’ lobby.
·
And any other duties in line with this position
that may be assigned under the company’s discretion.
Qualifications, Skills and Experience:
·
The ideal applicant must hold a Diploma/degree
in Public Relations/Leisure and hospitality or any relevant course.
·
Excellent customer service knowledge
·
Communication skills that allow good hospitality
for guests
·
Listening skills to understand what clients
require.
·
Confidence, patience and politeness when dealing
with any complicated guests.
·
Good organizational skills and multi-tasking
abilities
·
At least 6 months experience as a receptionist
in a busy hotel environment
How to Apply:
All suitably qualified and interested candidates kindly
forward all the applications to [email protected]
Deadline: 21st
January 2020
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline