Fresher Receptionist Job Opportunity – Zoe Recruitment

Job Title:    Receptionist
Organisation: Zoe
Duty Station:  Kampala, Uganda
About US:
Zoe Recruitment is an HR consultancy company that exists to
contribute to the transformation of productivity and work ethic, by linking
talent to business/organizations, and placing people right. At Zoe we believe
this then forms the foundation for sustainable business and on a larger scale,
economic growth. They are recruiting for their client, A Four Star Reputable
Hotel in the suburbs of Kampala
Job Summary:  The Receptionist is accountable for
courteously warming and providing exceptional and efficient services to all
requests made by the hotel guests. In addition he/she will play a key role in
performing clerical and administrative duties.
Key Duties and Responsibilities: 
Undertake front office duties through meeting,
greeting and attending to the guest needs to ensure good memorable customer
service experience.
Contribute to income generation through
acquiring customers and ensuring excellent customer services.
Establish and build good relationships and
rapport with guests to make them comfortable by effectively attending to their
needs, complaints with prompt feedback.
Keep up to date with room prices and special
offers to provide accurate information to guests.
Completing the hosting procedures when guests
arrive through making accurate check in records and ensuring payment details
are fully complete before checking out guests.
Make shift handover reports with all required
information fully updated.
Capturing guests’ approvals and signatures for
any outstanding mode of payments to be made.
Answering all incoming calls and redirecting
them to respective divisions.
Receive letters/packages and dispatch to
responsible personnel.
Dealing with guests’ problems and complaints by
providing guidance, assistance and solutions.
Administer all routes of reservations to ensure
that room bookings are accurately recorded.
Following the right procedures set for the
reception management and ensure tidy guests’ lobby.
And any other duties in line with this position
that may be assigned under the company’s discretion.

Qualifications, Skills and Experience:
The ideal applicant must hold a Diploma/degree
in Public Relations/Leisure and hospitality or any relevant course.
Excellent customer service knowledge
Communication skills that allow good hospitality
for guests
Listening skills to understand what clients
Confidence, patience and politeness when dealing
with any complicated guests.
Good organizational skills and multi-tasking
At least 6 months experience as a receptionist
in a busy hotel environment
How to Apply:
All suitably qualified and interested candidates kindly
forward all the applications to
Deadline: 21st
January 2020
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