Field Technician Job Opportunities – Tugende

Job Title:            Field
Organisation:  Tugende
Duty Station:
Kampala, Uganda
About Tugende
Tugende is a for-profit
social enterprise providing asset and SME finance, leasing, insurance, and
financial literacy to new customers, and consumer finance to qualified existing
It was formally established
in 2012 in Uganda and is a technology-enabled asset financier of
income-generating assets for proven entrepreneurs, using a lease-to-own product
to offer an affordable path to ownership of these assets. Tugende empowers
customers unable to access formal credit, and has financed over 27,000
About the role
Tugende’s mission is: “Helping
people help themselves. The Tugende Field Technician is a thorough professional
with a practical mind and attention to detail. The ideal candidate will be
required to work autonomously and responsibly by conducting asset pre-delivery
inspections, delivery coordination, installations, testing, repairs and
maintenance of all Tugende assets.
Duties and Responsibilities: 
·       Complete the procurement process by signing off the
pre-delivery inspection notes and managing the inventory.
·       Accurately conduct a pre-delivery inspection on all
received assets and ensure all necessary maintenance is reported before
·       Coordinate delivery of assets (including loading,
paying the delivery agents, offloading, monitoring and reporting any damages)
from the supplier to the Tugende branch.
·       Accurately capture all-new asset details into the
system, before disbursement.
·       Read and interpret equipment manuals and repair orders
/ instructions to perform required maintenance and service.
·       Manage all installations, repairs, maintenance and
testing of assets before disbursement.
·       Provide technical, maintenance services and customer
support during field visits or dispatches of assets.
·       Document, share and make recommendations on the status
of company assets with relevant members of the operations team based on
fieldwork discoveries.
·       Produce accurate, timely and detailed service reports
to the Branch .
·       Perform any other technical related duties as may be
assigned by the supervisor.
Note: This
job description gives a general guideline, and therefore does not include an
exhaustive list of all duties and responsibilities

Knowledge, experience, skills
and qualification;
·       The ideal applicant must at least a diploma in;
Electrical / Mechanical / Automobile Engineering, or Motor Vehicle mechanics,
obtained from a certified and recognised institution of learning.
·       Should have a valid driver’s licence.
·       At least 1-year of work experience as a mechanic or
electrician with a reputable organisation or institute.
·       Superb technical skills to diagnose and determine the
best technical solutions from non-technical descriptions.
·       Technical experience with motorcycles and cars
assembly and repair.
·       Ability to work under pressure with minimal
·       Ability to interpret & understand technical
diagrams and manuals.
·       Ability to work flexible shifts and to adapt to
changing work schedules.
·       Familiarity with mobile tools and applications.
·       Knowledge of health and safety issues related to
motorcycle use, including electrical, mechanical and chemical risks.
·       Motorcycle riding proficiency.
·       Strong problem-solving skills.
Key Competencies
·       Hold values
similar to our own:
Empathy, Teamwork, Solutions Oriented and Always growing.
·       Confidentiality: Able to handle sensitive information professionally
and confidentially.
·       Positive
: the main mindset of
“getting things done” and finding satisfaction in developing sustainable
long-term solutions at all times.
·       Flexible and
Willingness to travel,
flexible in schedule and work hours, seek direct feedback and see every
challenge as an opportunity to grow.
·       Computer literate with the ability to use MS Office
and Google Suite.
·       Good customer service skills to deal sensitively with
·       Proficiency in 2 or more local languages.
·       High level of professionalism and integrity.

What will you gain?
Meaningful Work: Tugende’s work gives entrepreneurs the opportunity to earn a better
living for themselves and their families. We are changing East Africa’s
asset-finance industry by building a sustainable business that ignites
financial development. Join this movement!
Great Team:
Tugende has a smart, fun, and growing team of ~400 employees. We take our work
seriously, but love to joke and have fun. We regularly have fully-paid,
voluntary team outings, as well as fun parties for our customers. Our
headquarters are in Kampala, Uganda and we are rapidly expanding in East
Hours and compensation: This position is for an ambitious, full-time
employee who will take on additional responsibilities and projects as they
arise. Tugende offers competitive salaries and benefits that reflect a person’s
contributions to the company’s mission and growth.
How to Apply:
All candidates should apply
online at the link below.
Deadline: Open
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