Entry Level Digital Support Officer Job Opportunities – National Social Security Fund (NSSF)

Job Title:      Digital Support Officer
Organization:
National Social Security Fund (NSSF)
Duty Station:
Kampala, Uganda
Reports to:
Digital Supervisor
About US:
The National Social Security Fund (NSSF) is a Provident Fund
mandated to provide social security to its members as prescribed by law under
CAP 222 (Laws of Uganda) through efficient management of members’
contributions. The NSSF asset base is currently over Ugx. 9.8  trillion, making the Fund one of the largest
players in Uganda’s economy.
Job Summary: The
Digital Support Officer will be responsible for day to day administration of
the Fund’s digital platforms and execution of digital initiatives.
Key Duties and Responsibilities: 
·      
Administer all the Fund’s digital platforms on a
daily basis.
·      
 Implement
all the Fund’s go to market and communications plans and activities through
digital platforms.
·      
Drive fan base engagement with the Fund by
leveraging the digital media initiatives.
·      
Participate in the development of the digital
content plans on a regular basis.
·      
Ensure seamless execution of the content plans
to drive awareness, education, uptake and usage.
·      
Provide digital coverage of the Fund’s events
and initiatives through the digital platforms on a timely basis.
·      
Provide Digital communication support for the
Fund’s product and service activations.
·      
Identify new opportunities presented by new
technologies and technological developments and trends.
·      
On a daily basis, track digital activity on the
platforms to ensure tailored messaging to the digital audience.
·      
Monitor topical conversations on the digital,
identify potential risk issues for addressing a timely manner.
·      
Working hand in hand with Customer Service,
support delivery of a seamless customer service solution through the digital
platforms.
·      
Provide tailored responses to queries from the
digital platforms in a timely, accurate and contextual manner on a daily basis.



Qualifications, Skills and Experience:
·      
The ideal applicant must hold a degree in
Marketing, Communications or Business from an accredited University.
·      
At least 2 years’ experience in a similar
position in a busy organisation and demonstrable creativity in execution of
digital strategy.
·      
Ability to interpret briefs
·      
Understanding of typography
·      
Ability to understand and appreciate our Digital
Journey and Vision
·      
Excellent understanding of digital
·      
Appreciation of Analytics and customer data in
building customer value
·      
Always up to date with New technology and
opportunities they provide
·      
Able to work with minimal supervision
·      
Able to proactively identity and leverage
digital media opportunities
·      
Written communication
·      
Problem solving
·      
Planning ahead
·      
Oral communication
How to apply:
Interested individuals should send copies of academic
credentials, application letters and detailed CVs addressed to the Head of
Human Resources & Administration to recruitment@nssfug.org
Kindly include the title of the job in the subject line.
Please note that canvassing or lobbying will lead to
automatic disqualification of the candidate
Deadline: 17th January 2020
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