Job Title: Business Manager
Organisation: International Medical Group (IMG)
Duty Station: Kampala, Uganda
About US:
International
Medical Centre (IMC) is the leading primary healthcare provider with a network
of walk-in clinics throughout Uganda.
Job Summary: The Business Manager will oversee smooth
running of the clinic, ensuring that all departments are managed in line with
agreed IMG standards to foster an efficient and effective service delivery system.
The quality of care, both clinically and administrative is key consideration
for client experience in the clinic.
Key Duties and Responsibilities:
Operations
· Ensure Centre Licensing
is up to date.
· Records management for
confidentiality and safety.
· Set in place security
controls for staff and clients.
· Manage supplies from
stores –orders, receipt and accountability.
· Oversee
hygiene-cleanliness and aeration.
· Ambience-lighting, wall
art and sitting arrangement.
· Care
pathways-maintaining sensible order.
· Repairs and
remodeling-electric, plumbing and carpentry.
Financial
Accountability
· Agree on annual budgets
for the Centre with the SMO and Business Manager and ensure to keep within
limits
· Oversight on billing
process, receipts etc. put up appropriate notices to guide on the processes.
· Reporting on income and
expenditure.
HR
function
· Participate in planning
Recruitment, Interview and Selection of new staff including development or
modification of JDs
· Identify training needs
and coordinate trainings
· Appropriately manage
Rotas to ensure efficiency in service delivery
Performance
Management for staff
· Appraise the team on
KPIs and minimum standards.
Client
Relations
· Proactively promote both
internal and external client satisfaction by providing regular updates on
systems, care pathways, training and feedback.
· Respond to and managing
aspects of client dissatisfaction.
· Perform any other duties
as may arise from time to time.
Qualifications, Skills and Experience:
· The applicant must hold
a Bachelor’s Degree from a Recognized Institute. BSN, Bsc. in Public Health or
its equivalent is an added advantage.
· At least two years’
experience working in a similar position
· Good and demonstrable
understanding of IMG philosophy and vision
· Good interpersonal and
communication (verbal & written) skills
· Good and demonstrable
leadership skills
· Ability to communicate
effectively with the team and to apply broader objectives at team level
· Competency in resource
budgeting and planning
· Able to work in a high
paced environment and under pressure.
· Knowledge of principles
and processes for providing customer and personal services including needs
assessment techniques, quality service standards, alternative delivery systems,
and customer satisfaction evaluation techniques
· Excellent Computer literacy
especially MS Office, Navision, Quickbooks
· Relevant experience in a
medical field will be added advantage
· Confidence, enthusiasm
and a friendly approach to work
· The ability to be
flexible and work on one’s own initiative
How to Apply:
All
candidates should email an application letter, CV including daytime telephone
numbers, copies of certificates to the Human Resources Manager at [email protected]
or deliver hardcopies to the HR Office
Deadline: 17th January
2020
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